Best Customer Success Software in Australia - Page 3

Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows.

Stop customer churn and recover lost income effortlessly with ProsperStack, the seamless cancellation process designed to automatically reduce churn rates. By utilizing personalized offers, you can retain customers while gathering valuable feedback that informs your strategies for product enhancements, pricing adjustments, and remarketing efforts. The ProsperStack cancellation flow offers a user-friendly and aesthetically pleasing offboarding experience that not only respects the customer's journey but also benefits your business objectives. Integrate it smoothly into your application with minimal coding effort, and easily personalize every aspect of ProsperStack without needing a developer's assistance. Transform your cancellation process into a robust churn-prevention mechanism by offering exclusive deals based on customer segments and their reasons for leaving. Conduct A/B testing on various offers, evaluate the outcomes, and modify your approach in real-time to discover what resonates best with your audience. ProsperStack equips you with the insights necessary to effectively recapture lost revenue while also guiding you in making crucial decisions regarding your product strategy, pricing models, customer service, and overall support. This comprehensive tool not only enhances customer retention but also drives long-term growth for your business.

We’re everything your customer-obsessed team needs to improve retention, automatically. Our typical customer... Lowers cancellations up to 42% Recovers up to 89% of failed payments Saves thousands on retention programs Increases customer LTV by 28% Boosts MRR by 14% Join the SaaS companies who already trust Churnkey to protect over $500M in ARR.

Hi! We’re ScreenSpace. We help revenue teams accelerate personal and product growth by making the buying experience simple, fast, and exciting – for everyone! With an audience that is anything but captive, always has their guard up, and craves instant gratification, revenue teams must adopt new ways of storytelling in order to win the hearts (and wallets) of their ever-changing audience. Built by an award-winning visual effects and animation team, ScreenSpace blends the excitement and awe of visual storytelling with the contextual interactivity of product demos to captivate and convert today’s distracted buyers with ease. Our interactive product stories empower your audience to explore your product’s “too good to be true” value in context of your product – so your audience can reach that emotional “wow” quickly and with zero effort. The ScreenSpace platform removes all creative, technical, and emotional barriers making the creation of these immersive stories just as simple and enjoyable for you as it is for your audience. Our product experience platform is just the first chapter of our story – and we can’t wait to see how it elevates yours.

It's essential to share every update with your users, as they will truly appreciate it. Tailor your changelog to reflect your company's unique branding and host it on your own domain; we're here to assist with the setup process. Integrate Slack and Twitter to ensure your team and customers stay informed about the latest product changes. If necessary, your entire team can contribute to the changelog, as seeing a person's face alongside updates adds a personal touch. While maintaining user privacy, you can choose to make your changelog public or private, or even prevent search engines from indexing it. Since not all products can be categorized uniformly, you have the flexibility to fully customize categories for your changelogs. Enjoy clean formatting that allows for seamless image uploads and the embedding of multimedia. Additionally, consider adding subtle badge animations to your product, ensuring users don't overlook any significant updates. With these features, you can create a more engaging and informative experience for your audience.

Every client has unique requirements and objectives, so why would you provide them with a one-size-fits-all onboarding strategy? With Arrows, you can customize, rearrange, and modify tasks within your templates for each individual client, ensuring that every plan is tailored to their specific needs. You have the flexibility to assign tasks to any member of your team or the client’s team, making it clear who is responsible for each deliverable. Instead of constantly reminding clients about overdue tasks, let Arrows take care of all the reminders, allowing your team to focus on being the strategic partner your clients truly need. Transition away from disorganized spreadsheets to a streamlined internal dashboard, where you can easily view clients with overdue tasks or those due today at the top, followed by other active clients. Interested in automatically generating an onboarding plan for each client? Or perhaps updating the CRM opportunity as onboarding progresses? That’s a breeze! Maintain momentum with the Monday morning heartbeat email, which provides a status update on the current phase of work, ensuring that everyone stays informed weekly. This approach not only enhances efficiency but also fosters stronger relationships with your clients.

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Upzelo's loyalty and reward initiatives are designed to propel your business forward. Transform every transaction into a festive occasion with a tailor-made program that's quick and simple to deploy — no programming expertise required! If you need help, our support and migration teams are on standby to assist you at every turn. This is the ultimate loyalty application you'll ever require. With points programs, VIP tiers, and referral bonuses, it builds trust and rewards your customers for their involvement.

Butter is ending involuntary churn for direct-to-consumer and SaaS subscription brands by recovering failed payments and subscribers faster, and more efficiently, delivering 5%+ ARR growth.

Enhance your customer engagement using over 20 channels within a single platform to deliver an exceptional experience with Qiscus. Turn leads into conversions, address complaints swiftly, and promote your products effectively through our integrated features. With a unified dashboard that combines multiple channels like WhatsApp, Facebook, Instagram, and LiveChat, you can streamline interactions seamlessly. Add a chat widget to your website and mobile applications for easy accessibility. Gain comprehensive insights into your customers, agents, and channels through detailed analytics. Our platform allows for integration with various systems to facilitate automation and growth. Thousands of businesses have successfully served millions of customers with Qiscus' innovative solutions, standing out in the competitive landscape. By maximizing customer trust throughout their journey, you can eliminate lead leakages and improve response times. Embrace your customers on a single, cohesive platform while managing their profiles through effective CRM tools. Respond to inquiries, showcase your products, and categorize customers using CRM and tagging for better organization. Furthermore, provide streamlined and efficient support with a multichannel inbox that enhances overall communication. This holistic approach not only optimizes customer interactions but also strengthens brand loyalty.

Gist allows you to craft customizable experiences that vary from straightforward welcome notes to intricate multi-step processes. Featuring an array of pre-designed templates and an intuitive editor that offers both design and code perspectives, the creative options are limitless. Begin by establishing your brand's colors, typography, and layout to ensure consistent, on-brand experiences across various platforms. Our open APIs allow seamless integration of Gist with any contemporary CRM, maximizing the utility of your existing tools. Using our web editor, you can create one message and disseminate it across all platforms in just a few clicks. Gist is built to integrate effortlessly with services like Google Tag Manager and Zapier, making it a perfect addition to your workflow. To facilitate a quick setup, our client libraries come with comprehensive documentation and require minimal effort for integration. The experiences you create will feel bespoke, as if developed in-house, and are designed to seamlessly fit into your existing toolbox. Build once and effortlessly distribute your content across iOS, Android, and web platforms. With Gist, enhancing user engagement has never been easier or more efficient.

Churn360, an AI-driven customer success platform, helps SaaS businesses reduce churn to increase customer lifetime value. Churn360 integrates customer data from multiple SaaS products such as CRM, Helpdesk and Billing software. All of these data are combined into one dashboard that is easy to use for customer success managers. This gives them a 360-degree view. Churn360 offers features such as playbook automation, customer mapping and tracking, surveys, and customer onboarding. This helps customers in different situations to increase customer retention and reduce customer churn.

Aligned serves as an impactful platform for customer collaboration, aiming to enhance both sales and customer success workflows. By bringing together essential resources for buyers into a single hub, Aligned reduces the confusion that can arise from lengthy email exchanges, sharing files, and managing various applications. This approach transforms the purchasing process, enabling sales teams to create compelling business cases, monitor shared success strategies, and expedite the closing of deals. With features like real-time collaboration, task delegation, and open communication, Aligned promotes stronger connections between sales teams and their clients, resulting in a seamless and effective transition from prospecting to onboarding. Ultimately, the platform not only improves efficiency but also strengthens relationships between businesses and their customers.

Craft engaging product experiences tailored for every stage of the customer journey. Articulate your product narrative effectively and integrate it seamlessly into various platforms. Develop presentations that are foolproof and leave a memorable impact, alongside straightforward training materials that are both accessible and engaging. Self-guided demonstrations empower users to explore your product confidently, eliminating concerns about navigation mishaps or potential errors. An intuitive interface enhances your ability to convey the product's value proposition clearly and effectively. Emphasize essential insights that ensure your audience retains a vivid impression of how your product can fulfill their needs. Regale Studio enables you to capture visuals and animations, monitor user interactions, and easily compile them into cohesive demos. With the ability to create demonstrations for desktop, web, and mobile applications in a matter of minutes, you can address your specific requirements efficiently. The user-friendly features allow for effortless editing and synchronization of demos with ongoing product updates. This setup creates a dynamic simulation of a live experience, negating the necessity of constructing and configuring complex demo environments. In essence, the combination of these tools not only enhances user engagement but also streamlines the demonstration process, making it more effective than ever.

Enhance your revenue and customer loyalty with autonomous AI agents that interact with users throughout their entire journey. Accelerate your growth by utilizing these agents for seamless onboarding, activation, and retention, as they deliver tailored, high-conversion emails to your audience. By adopting this approach, you can liberate yourself from the burdens of intricate workflows and focus on developing your product. Just communicate your main priority to Waitlyst, and it will be taken care of. Stay proactive in monitoring growth trends and anticipating shifts in user behavior. Our no-setup reports provide you with essential insights necessary for making data-driven growth decisions. Waitlyst integrates all your company’s customer data and activities into a single platform, effectively removing data silos and offering the insights that are vital for boosting revenue and customer retention. With this comprehensive solution, you can easily track performance metrics and understand customer patterns, further ensuring your strategies are aligned with market demands.

Instead of sifting through countless Gong recordings, browsing through numerous tickets, or spending excessive time navigating your CRM, Sturdy delivers the essential facts in mere seconds. While summaries are beneficial, Sturdy's AI elevates them by providing immediate insights into trends and crucial points to monitor. You can easily determine your next steps without the uncertainty of an impromptu Zoom meeting. The long-awaited summaries are finally available, enabling you to instantly identify which accounts might be at risk of cancellation and understand the reasons behind it. With this newfound knowledge, you can confidently engage in conversations that save accounts and initiate renewal discussions, making you the hero of the situation. Sturdy allows you to delve into every customer interaction, uncovering in-depth information about various processes, products, services, and much more, ensuring you are always well-informed and ready to act. This innovative approach transforms how you manage customer relationships, turning data into actionable strategies that drive success.

Loop is a Shopify app designed for subscriptions that enables direct-to-consumer (DTC) brands to boost their average order value and minimize cancellations through a gamified rewards system and a fully customizable subscriber portal. Our mission at Loop is to simplify the subscription process for DTC brands globally, ensuring that the DTC community can provide an exceptional experience for their subscribers. Unlike typical subscription applications, Loop aims to position itself as a true partner in your journey toward subscription growth, working collaboratively to enhance your business success. By focusing on innovative solutions, we strive to transform the way brands engage with their customers on a subscription basis.

Searching through various web applications can consume valuable time and hinder your productivity on a daily basis. To address this issue, we developed Glances, a tool that securely links all of your applications and presents a streamlined view of the essential data you require in real-time, all without the need for coding. Glances seamlessly integrates with any webpage or application you utilize, enabling you and your team to enhance your daily productivity. The cumbersome task of loading applications, navigating through multiple clicks, and switching between tabs to access important details about your contacts can be a significant drain on time. Operating directly within your browser, Glances can help you save between 30 to 60 seconds on each task by providing a centralized location to view your customer data, sourced in real-time from all your preferred apps and platforms. Starting your workday can often feel overwhelming as you navigate through team communications, email accounts, and project management tools in search of clarity, but Glances is designed to simplify that experience. With Glances, you can reclaim your focus and streamline your workflow, making it easier to tackle your daily responsibilities.

Utilize product, behavioral, and CRM indicators, among others, to enhance sales, customer success, and marketing strategies that not only expand pipelines but also accelerate net dollar retention growth. Our users are experiencing significant revenue increases as a result. We analyze and learn from billions of data points across businesses and users in almost every corner of the globe. Our platform is crafted to enable teams to grow their customer base, improve retention rates, and convert a higher number of signups. Receive notifications when there is an intention to expand, and identify potential opportunities by analyzing opportunity size based on department, job title, or engagement level. Quickly convert customers with high purchasing intent while providing support to those who may be facing challenges. Gain insights into the reasons behind customer conversions and identify specific elements that may deter others. Upollo processes your data in real-time, providing actionable insights in just minutes, thereby empowering your teams to effectively enhance your NDR, ARR, and LTV, among other metrics. Ultimately, our solution not only streamlines your processes but also ensures you capitalize on every growth opportunity available.

Customerscore.io is a SaaS business tool that helps predict churn, find upsells and grow revenue. It allows you to manage customer segments automatically with triggered communications based on health scores. It is easy to use, with pre-integrated data. Businesses can see results immediately. It uses machine learning to identify churn risk and highlight upsell opportunities. Smart alerts keep you informed of important changes. Customer segmentation, automated outreach and health monitoring are key features that make customer engagement more effective. Customerscore.io focuses you on the right actions that will grow your business and reduce customer churn.

Motion.io serves as a comprehensive client portal and project management solution tailored for service-oriented businesses, aiming to enhance the efficiency of client interactions. It features intuitive, white-labeled portals that allow clients to engage without logging in, facilitating file uploads, form completions, project tracking, and team communication seamlessly. The platform's task builder empowers businesses to designate responsibilities while sending automatic reminders to clients for essential actions, like document signing or information submission. Additionally, Motion.io incorporates electronic signature capabilities, allowing clients to finalize contracts right within their portals. Clients benefit from a project tracker that offers transparent insight into every phase of their projects, minimizing the need for frequent status update meetings. Furthermore, the integrated inbox merges all client communication, encompassing messages and support requests, into a single manageable dashboard, thus streamlining overall client management processes. This holistic approach not only enhances productivity but also fosters stronger client relationships.

FunnelStory AI represents an advanced revenue intelligence platform tailored for teams focused on post-sales and revenue expansion, aiming to foster proactive engagement, enhance productivity, and illuminate significant opportunities throughout the customer journey. It integrates both structured and unstructured data from various sources, including CRM databases, product engagement analytics, support inquiries, communication logs, and financial information, creating a comprehensive "Customer Intelligence Graph" that enables intricate AI analysis and instantaneous data retrieval. The platform's Needle Movers feature identifies early signs of risk and potential growth, accurately forecasting customer churn or renewal chances 3-9 months in advance, thereby empowering teams to take timely action before issues arise. By automating tasks and orchestrating AI agents, FunnelStory minimizes repetitive work, leading to a threefold increase in productivity for customer success and revenue operations teams, who can effectively oversee 2-3 times more accounts with significantly reduced manual effort. This innovative approach not only streamlines workflows but also enhances the overall efficiency of revenue-generating teams.

Each of our six industry-specific products is tailored to your specific vertical in order to help you achieve your business goals. CRM for Wealth Management - This tool helps advisors to grow their assets by building strong client relationships. CRM for Private Banking - CRM helps Relationship Managers to grow assets under management by strengthening client relationships. CRM for Commercial Banking – Helps bankers increase upsell and cross-sell opportunities through personalized service. CRM for Corporate Banking – This CRM helps business bankers increase upsell and cross-sell opportunities through connecting insights and sales teams across different regions. CRM for Sales, Research, Trading & Research enables users to maximize profit and maximize capital usage CRM for insurance helps agents drive renewals, cross-sell opportunities, and helps them get more business. Our products can fulfill all your CRM requirements in one package. This includes sales, service and marketing capabilities that are tailored to your industry.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

Engagement can encompass various elements such as emails, phone calls, tasks, notes, and information streaming in from your current systems, including sales, marketing, customer support, and others. Now, it has become incredibly convenient to access all necessary details about a contact or organization, empowering you to make informed decisions and take appropriate actions. When you select or input an email, the timeline automatically populates, displaying all interactions related to that contact directly within your inbox. Engagement can encompass various elements such as emails, phone calls, tasks, notes, and information streaming in from your current systems, including sales, marketing, customer support, and others. You can effortlessly toggle to the company view to monitor all activities associated with the organization. Additionally, the contact view will display a timeline for the email address you’ve selected or entered, and from there, you have the option to switch to the company view, which will then showcase the timeline for any contacts sharing the same domain as the chosen email address, enhancing your insights even further. With this functionality, managing and tracking activities has never been more seamless.