Best Customer Engagement Software in South America - Page 12

Base empowers you to harness the most significant growth asset of your organization: your customers. As leaders in the Customer-Led Growth (CLG) movement, we provide a specialized marketing platform tailored for B2B companies, enabling them to build continuous and personalized interactions with their customer base on a large scale. By examining every customer's unique journey across various touchpoints and utilizing insights for engagement, you can communicate in context, enhancing product adoption, fostering loyalty and advocacy, driving cross-selling and upselling efforts, improving retention, and gathering feedback efficiently. This approach not only increases engagement but also transforms customers into advocates for your brand, thereby amplifying your growth potential even further.

We combine the power AI and trained moderators in order to promote civil and safe online discussions on social media and websites. AI automatically detects and conceals harmful comments while human moderators protect freedom of speech by preventing a false positive. We provide a sophisticated, complex tool for managing communities that not only moderates online conversations automatically but also gives you insights into your audience's emotions. It consolidates all of your social media profiles, websites and community management into one place. This gives you a comprehensive view of your community. AI content moderation uses advanced natural language processing algorithms and machine learning to adapt to evolving linguistic patterns and minimize false-positives for technologically sophisticated and context-aware moderating.

With Spotler Engage, you can seamlessly manage webcare, messaging, social media publishing, and monitoring all from a single, user-friendly tool. Establishing strong relationships with your customers is crucial for any thriving organization. By delivering exceptional support, you can transform your customers into loyal connections. This platform enables you to oversee all your social media channels, ensuring that you remain informed and can contribute meaningfully where it counts. You can easily track both online and offline conversations through its thorough monitoring capabilities. Stay responsive to current events and keep abreast of everything that influences your brand and reputation. By consolidating all online communications into one streamlined dashboard, you can maintain a clear perspective and stay informed. The publishing feature in Spotler Engage makes it simple to distribute your valuable content to your desired audience. By ensuring efficient and high-quality service across all channels, you not only enhance customer satisfaction but also maintain a holistic view of your engagement efforts. Ultimately, this leads to a more connected and responsive approach to customer relationships.

In today's fast-paced market, capturing customer attention is increasingly challenging, forcing marketing and customer experience (CX) leaders to drive growth while managing limited time and resources. Pendula harnesses the vast capabilities of generative AI to equip teams with the tools necessary to foster adaptive and impactful two-way customer interactions, ultimately inspiring, engaging, and retaining customers on a larger scale. Positioned as a central figure in the dialogue between businesses and their clientele worldwide, Pendula offers intuitive drag-and-drop features that enable teams to maximize their productivity. By facilitating intelligent action based on real-time data, Pendula activates your entire data ecosystem, making it a cornerstone of next-generation customer engagement and retention strategies. Through its innovative workflow studio, the only constraints are those of your imagination, allowing users to select data sources that highlight crucial moments for their customers, thus enhancing the overall experience. This approach not only streamlines communication but also cultivates deeper relationships between brands and their audiences.

Retainly serves as a comprehensive engagement platform that helps businesses enhance customer loyalty through the automation of communications via emails, SMS, popular messaging apps, and web push notifications. With its intuitive design, it facilitates the effective implementation of impactful marketing campaigns across multiple channels. By allowing integrations with various marketing systems, Retainly removes the need for tedious manual tasks and prevents data fragmentation, thus enabling marketing teams to operate their technology independently and concentrate on innovative ideas. The platform is equipped with essential features, including web tracking, contact segmentation, workflow automation, and funnel analytics, which collectively empower businesses to boost customer interaction significantly. Tailored for diverse industries, Retainly presents a low-code environment complete with pre-configured integrations that simplify marketing processes. This not only saves marketers from the burden of mastering numerous unrelated tools but also fosters an atmosphere where creativity can flourish and lead to better business outcomes. Ultimately, Retainly positions itself as a vital resource for those seeking to optimize their customer engagement strategies.

Unifonic is an innovative platform driven by artificial intelligence, designed to foster personalized engagement with customers across multiple channels. It supports a variety of communication methods, such as SMS, WhatsApp, Messenger, push notifications, and voice calls, enabling businesses to interact with their clients via their preferred communication avenues. With over 100 native integrations with popular tools like Salesforce, HubSpot, and Shopify, it streamlines workflow automation effectively. Additionally, Unifonic's Flow Studio features ready-made templates for common scenarios, including abandoned cart notifications, one-time passwords, and chatbot integration, making it easier to set up automated processes. This platform not only boosts marketing initiatives but also enhances IT and operational efficiency through low-code development capabilities, while providing round-the-clock AI-driven customer support. Unifonic serves a global market, boasting an impressive 95% coverage, having dispatched over 25 billion messages, and catering to a client base of more than 5,000 businesses, showcasing its extensive impact in the industry. Furthermore, its commitment to innovation ensures that businesses can adapt to the evolving demands of customer engagement.

Shopkick, developed by Trax, is a platform designed to enhance shopper engagement by turning the shopping process into an interactive game, rewarding users for various activities such as browsing content, interacting with merchandise in stores, and completing purchases. In contrast to conventional discount strategies, Shopkick motivates consumer actions through a system of "kicks," which can be accrued by scanning product barcodes, watching promotional videos, or submitting purchase receipts. This innovative method stimulates spontaneous buying, with a significant 98% of shoppers expressing willingness to explore a new brand when it appears in the Shopkick application. The platform also delivers top-of-funnel marketing solutions, including videos, lookbooks, in-app notifications, and push alerts, designed to elevate brand visibility and influence consumer perceptions during key decision-making moments. Additionally, Shopkick equips brands with valuable first-party data and comprehensive analytics, such as demographics, geographical information, basket analysis, and buying patterns, thereby ensuring brands have full transparency and assurance in their marketing efforts. By leveraging these insights, brands can refine their strategies and better meet the needs of their target audience.

Imagino is a customer engagement platform that prioritizes data, merging a contemporary customer data system with marketing activation features to assist businesses in harmonizing, enhancing, and utilizing their customer information instantly. It facilitates effortless data gathering and integration from various sources, reducing data transfers while providing high-quality, enriched information that presents a comprehensive customer profile encompassing behaviors, preferences, and previous interactions. The platform enables precise audience segmentation through sophisticated filtering, offers journey orchestration tools for crafting complete customer experiences, and employs AI-driven personalization across multiple channels, along with predictive analytics to assess and refine campaign effectiveness. Brands have flexibility with modular options, as they can choose to implement either or both of its key components, Elevate CDP—a nimble, real-time customer data platform without data duplication—and Engage Activation, which focuses on marketing activation while incorporating a built-in CDP for enhanced functionality. This versatility ensures that businesses can tailor their approach to best meet their unique needs and objectives.

EngageLab stands out as a premier AI-driven omnichannel platform for customer engagement and marketing, aimed at assisting businesses in creating smooth and personalized communications with their clients over various key channels such as AppPush, WebPush, Email, SMS, WhatsApp, OTP verification, and beyond. With a solid global framework and a design that emphasizes scalability, EngageLab empowers organizations to gain deeper insights into user behavior, automate messaging throughout the customer lifecycle, and enhance both conversion and retention rates while ensuring exceptional reliability, security, and performance in all operations. This comprehensive approach not only enriches user interactions but also fosters lasting relationships between businesses and their customers.

Persona Engine is an advanced platform that utilizes artificial intelligence to convert raw customer information into engaging, detailed personas, assisting organizations in enhancing product design, validating concepts, and executing focused marketing campaigns; users can easily upload both internal and external data, segment it through clustering algorithms, and enhance these segments with AI-generated insights, ensuring that every persona accurately mirrors actual behaviors, preferences, and characteristics, which allows teams to engage with these personas through chat simulations as if they were conversing with a focus group, thus replacing conventional research techniques, conducting A/B tests, refining messaging and channel strategies, and making informed, data-driven choices; its objective is to improve engagement, retention, conversion rates, the success of product launches, and operational efficiency by providing a smooth experience in persona creation, visualization, testing, and reuse across various sectors such as retail, communications, financial services, hospitality, and life sciences, among others, ultimately enabling businesses to achieve their strategic goals more effectively.

Mention Me software powers customer retention and referral marketing for more than 400 brands, including Farfetch and PrettyLittleThing. Mention Me Refer rewards word-of mouth to convert customers into brand advocates. Mention Me Retain ensures your loyal customers keep coming back. Our fully customizable customer journey includes 20 languages, 15 reward types, 16 sharing methods, and a unique name share feature that generates 35% more referrals. Advanced AB testing and segmentation can optimize performance. This is the best option for businesses with more than 4000 monthly orders.

Build empowering online communities using Insightrix Communities, a premier software designed for brands and organizations aiming to collaborate with their customers or stakeholders. Insightrix Communities provides market researchers, communication experts, and engagement professionals with a comprehensive suite of tools tailored to meet their research and community consultation requirements. The platform boasts powerful online community management capabilities, tools for both quantitative and qualitative research, and an unparalleled user experience that stands out in the industry. Additionally, it fosters meaningful interactions that enhance customer loyalty and drive valuable insights for continuous improvement.

InTheChat is a comprehensive digital marketing customer service solution designed for large enterprises. Renowned brands like JPMorgan Chase, Mayo Clinic, and Universal Studios Florida rely on InTheChat to facilitate seamless communication with their customers through various channels, including SMS, social media, live chat, email, instant messaging, and chatbots. Additionally, the platform offers advanced enterprise features like in-depth performance analytics, secure authentication measures, text analysis capabilities, and skills-based routing for improved customer interactions. This robust suite of tools ensures that organizations can effectively manage customer inquiries and deliver high-quality service.

Wyng is a leading Privacy-First Marketing Platform. Wyng is built on a privacy-by-design API and zero-party data API. It makes it easy for brands and enterprises to deliver customer experiences which are always relevant, welcome, and compliant. Wyng is used by more than 250 brands and businesses to build trusting relationships with their customers. Create your own custom interaction or choose from dozens Wyng templates to engage customers, collect data and build trust. More relevant, engaging experiences increase conversion, collect data, build loyalty and increase purchases. Create world-class experiences with your brand in minutes. Instantly personalize and gain insights using accurate, clear zero-party data. Consent-driven, zero-party data produces better results without privacy concerns. Wyng services will help you accelerate your team and use flexible enterprise-grade tools that can keep up with the pace of the market.

Leaders in WhatsApp customer service. Sparkcentral is a platform that enables innovative brands to improve customer service and efficiency. Our product roadmap is focused upon being the leader in advanced customer service solutions for WhatsApp and other asynchronous messaging platforms. Customer service SaaS platform for enterprises. Sparkcentral lets you manage all your asynchronous messages channels with virtual and human customer service agents. Sparkcentral offers a single workflow and a user interface that is easy to use for your customer service team. Global brands who launch WhatsApp use Sparkcentral as their preferred platform. Sparkcentral is a leader in the industry, revolutionizing how enterprises engage customers. Sparkcentral's goal is to create and enable exceptional customer experiences. We do this by completely reinventing enterprise customer service software.

Transform into a beloved brand by tailoring your customer interactions. Our comprehensive platform, backed by expert assistance, streamlines the daily tasks of your Customer Service and Marketing teams while enhancing engagement with your clientele. With an omnichannel solution for managing customer interactions, the path ahead is paved for love brands—those that thrive in the present and those aspiring to do so. We empower these brands to personalize their customer relationships, adding a unique flair that distinguishes them from the competition. Each customer presents a unique challenge for your teams to navigate, allowing you to quickly assemble a complete picture of their preferences and needs!

Engagement Hub, a proprietary SaaS platform owned and hosted in Australia, allows for round-the-clock communication and collaboration with stakeholders and community members from any location, leading to consultations that are not only more impactful but also more efficient and meaningful. This platform consolidates all engagement efforts into a single, integrated, and secure online environment designed for collaboration, management, communication, and reporting. It features a suite of over 27 diverse tools that facilitate effective participation, dialogue, and teamwork. Additionally, Engagement Hub includes a comprehensive stakeholder relationship management system that offers detailed stakeholder profiles, segmentation options, offline feedback mechanisms, newsletters, and thorough audit trails. Users benefit from straightforward reporting capabilities and rich insights, along with quick overviews of status and tagging for issues and trends, ensuring that all aspects of stakeholder engagement are meticulously tracked and analyzed. This innovative approach not only enhances the quality of consultations but also fosters a deeper connection with the community.

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Combine various proximity technologies into a cohesive and innovative solution that ensures the appropriate message reaches each individual at the ideal moment. Create and distribute engaging media content straight to consumers' devices. Utilize analytics to gain insights into the physical environment, enabling a deeper understanding of customers while also tracking and evaluating the effectiveness of marketing campaigns. Seamlessly incorporate Bealder into your mobile application by linking your system with our API and SDK. Foster connections with your clientele and gather localized data all within a single platform tailored for the real world, thereby enhancing customer engagement and optimizing marketing strategies. Furthermore, this integrated approach allows for real-time adjustments based on data-driven insights, ensuring that your outreach remains relevant and effective.

Brick Street CONNECT offers a comprehensive multichannel marketing solution that facilitates interactions with customers and prospects across various devices throughout their daily routines. Its unified platform architecture provides a holistic view of each consumer, allowing you to engage effectively, boost sales, and foster lasting relationships. By managing customer interactions in a collective manner, it transitions your focus from individual tactic performance to overarching engagement metrics, revealing the total time customers spend interacting with your brand. The detailed customer profiling that CONNECT offers enables you to respond swiftly to customer behaviors and preferences without the need for additional staff or resources. Furthermore, the modular nature of the platform adapts seamlessly to the ever-evolving landscape of digital communication, ensuring that IT departments remain unaffected while marketers can promptly respond to customer needs. This adaptability not only enhances efficiency but also positions your marketing efforts to be more aligned with current trends and consumer expectations.

Optimove, the most trusted Relationship Marketing Hub, empowers CRM Marketers to manage large-scale customer-driven journeys. Optimove automatically uncovers customer engagement opportunities and orchestrates self-optimizing customer experiences. It also accurately measures the incremental effect of all marketing interactions. Optimove helps brands like Penn National, JD Sports and Dollar Shave Club increase customer loyalty, retention and lifetime value.

Streamline interactions with customers through automated, tailored conversations that enhance customer lifetime value by reaching out at pivotal points in their journey. By motivating your customers to take action, you can achieve conversion rates that are four times higher than average. Having already invested millions to bring your customers in, the real challenge lies in ensuring they remain engaged and responsive to your communications throughout their entire lifecycle. Each time a message fails to resonate, it represents potential revenue lost from those who may not activate services, upgrade, or renew. It’s crucial to inspire action in the channels your customers trust the most, particularly on mobile. Wiraya expertly determines the right message, timing, and method of communication for each individual, seamlessly integrating voice, text, and mobile messaging. This innovative approach enables businesses to effectively activate and engage their customers during essential moments in their journey while preserving a personal touch. With its scalable and unobtrusive strategies, Wiraya ensures that your customer communications are not only impactful but also foster lasting relationships.

All of your customer success information can be gathered in one place, so that your entire company has the information they need. All conversations in one location. Foster relationships with the right people at the right time. With our Gmail integration and Office 365 integration, there's no need to copy-paste or send BCCs. Keep your team informed about the health of each customer and share any updates with them in real-time. Integrate Pulse into your Slack/MSFT Teams to ensure that your leadership team receives all important customer updates in real-time. Your methodology for driving success will ensure consistent customer service. You can increase predictability in your revenue by coordinating all aspects (subscriptions renewals, expansions, etc.). To make more accurate forecasts, you can use customer feedback and health. Notify your team immediately if there are any issues with a customer to avoid any future problems.

Authentic individuals. Genuine feedback. Valuable perspectives. Eliminate uncertainty in enhancing your business and creating a superior customer journey. Feefo equips you with the necessary tools and insights to foster relationships, elevate your brand image, and make well-informed choices for the future. By providing access to advanced technology and comprehensive support, we enable you to engage directly with your clients, yield impressive outcomes, and gain a precise understanding of your business landscape. Our dedicated team consists of innovators, creative thinkers, and industry professionals who are passionate about being part of something extraordinary. We hold our values in high regard, ensuring no aggressive sales tactics or hidden agendas; our sole aim is to leverage our knowledge to assist businesses of all sizes in building trustworthy connections with their customers, enhancing experiences, and achieving their goals. Behind the technology, there are real people committed to supporting you throughout your journey, ensuring that you never feel alone in your pursuit of success. With Feefo, you're not just accessing a service; you're joining a community dedicated to your growth and prosperity.

ONE serves as an integrated technological framework that comprehensively learns, interprets, and manages customer dialogues and experiences across various interactions and organizational barriers. By monitoring customer activities through every available channel and point of contact—be it online, through a call center, or in a physical store—ONE creates a holistic omnichannel perspective of customer behavior. Focusing on customer-driven journeys enables the provision of tailored experiences and fosters enduring engagement. ONE seamlessly integrates customer pathways across all channels and touchpoints, utilizing insights into intent to enhance the value derived from each interaction. With sophisticated, real-time visual representations, ONE delivers a complete and instant overview of customer journeys. By attentively observing all customer interactions, its AI-driven analytics yield profound, pertinent, and timely insights, empowering organizations to listen more effectively and comprehend with greater clarity for more informed decision-making. Designed from the outset as a cohesive layer, ONE effortlessly connects various systems and silos, ensuring a streamlined experience for both businesses and their customers. This capability not only enhances operational efficiency but also strengthens the relationship between the brand and its clients.