Best CRM Software in Australia - Page 36

Satisfied customers are well-informed customers. PortalCX is a comprehensive experience platform that provides a customizable portal for tracking project progress and automates communication to ensure customer comfort. With PortalCX, both you and your clients gain instant access to project updates through a user-friendly app that acts as a centralized communication hub for interaction, referrals, and promotional activities. Our easy-to-navigate application reflects your progress and automates customer service functions, enabling you and your clients to efficiently monitor tasks, while the integrated two-way communication and email features ensure smooth synchronization. The most exciting aspect? Everything is managed from a single platform. Ineffective communication can lead to heightened stress and increased cancellations. By offering real-time updates through PortalCX, customer trust is bolstered, resulting in a 20% reduction in churn and support expenses. Additionally, PortalCX consistently keeps clients informed about project developments and automatically encourages them to provide reviews and referrals, further enhancing your business’s reputation and customer engagement.

Privyr is a mobile CRM tailored for professionals in sales and marketing who need an effective method to access, engage, and convert leads on the go, whether on their smartphones or laptops. It offers seamless integration with various popular lead generation platforms such as Facebook, TikTok, Google, and WordPress, and works effortlessly with communication tools including WhatsApp, SMS, iMessage, email, and phone calls. Users benefit from immediate notifications of new leads via both the Privyr app and email, providing instant access to contact details, personalized responses, and ad campaign insights. The convenience of a one-touch quick response feature allows for auto-personalized introductions through WhatsApp, SMS, or email, eliminating the need for typing, copying, or saving contacts, thereby streamlining the follow-up process. Additionally, Privyr facilitates lead distribution, enabling users to share leads through email and configure multiple recipients for each lead source, enhancing collaboration and efficiency in lead management. This powerful tool is an essential asset for anyone looking to maximize their online lead conversion efforts.

PlanProphet is a specialized customer relationship management and marketing automation solution designed specifically for the printing and graphics sector. Built on the Salesforce platform, it integrates flawlessly with print estimating software to deliver essential features like lead management, data analysis, and thorough customer relationship capabilities. By automating communication with customers—such as reminders for quotes and follow-ups after sales—PlanProphet significantly increases efficiency while improving the overall customer experience. This platform enhances the approval workflow by enabling users to send proofs directly to clients, monitor their status in real-time, and automatically dispatch reminders. Additionally, it includes a mobile application that allows users to retrieve customer information, generate and share quotes, and oversee potential clients instantly. With a project management feature powered by Asana, PlanProphet not only facilitates project tracking but also encourages streamlined communication and heightened productivity with ease. Overall, this innovative solution represents a significant advancement in how businesses in the printing and graphics industry manage customer interactions and project workflows.

Monocl ExpertInsight offers an extensive database of more than 15 million global experts spanning numerous therapeutic fields, which empowers users to pinpoint and connect with key opinion leaders and other significant figures within the healthcare and life sciences sectors. Its robust search capabilities and real-time filters enable swift identification of the most pertinent experts. By incorporating social media and news activity, the platform provides insights into an expert's digital footprint and influence. Additionally, the ExpertGO companion app ensures that field teams can access valuable insights about experts while on the move. Utilizing advanced AI and machine learning technology, Monocl ExpertInsight delivers current information regarding experts’ activities, such as publications, clinical trials, presentations, and social media interactions, thereby assisting users in making informed choices, maximizing scientific impact, and fostering strategic collaborations. This comprehensive approach not only streamlines the process of expert engagement but also enhances the overall effectiveness of research and partnership strategies in these fields.

Wave Connect provides an intuitive digital business card platform designed for professionals to share their contact details easily and securely. Users can customize their cards with logos, colors, and other branding elements to reflect their identity. The digital card automatically updates any changes to contact information, ensuring you always share the latest details. With multiple sharing options such as QR codes, NFC, and email, Wave Connect is ideal for networking events and business meetings. Additionally, its CRM integration and lead capture features streamline customer relationship management, making it a versatile tool for both individuals and enterprises.

Tap provides a modern digital business card solution that utilizes NFC and QR code technology, allowing professionals to effortlessly share their contact details, social media links, files, and more with just a simple tap. Users have the option to choose from a variety of Tap products, such as cards, stickers, and keychains, to match their individual styles. By installing the free Tap app, users can build a personalized profile that includes both personal and professional information, which they can update instantly. Once a Tap product is activated via the app, users can share their information seamlessly, with the recipients not needing to have the app installed to receive the details. Tap’s offerings are designed to be compatible with numerous devices, taking advantage of NFC technology for newer smartphones while still supporting QR codes for older models. Additionally, businesses can utilize Tap's platform to design and oversee digital business cards for their employees, enabling them to track interactions, uphold brand consistency, and gain access to real-time analytics regarding networking effectiveness. This innovative approach not only simplifies networking but also enhances professionalism in sharing contact information in today's fast-paced environment.

Swipe One is a sophisticated CRM and marketing automation solution that leverages artificial intelligence to enhance the efficiency of sales and marketing for digital enterprises. The platform features a comprehensive CRM system that enables users to manage leads, monitor interactions, and automate outreach efforts, boasting rapid contact management and an all-encompassing view of customer demographics. With the inclusion of AI Agents, it can effectively qualify leads, tailor email communications, and automate responses, serving as a virtual sales aide. Furthermore, Swipe One equips users with marketing automation functionalities to design onboarding processes and initiate campaigns in response to user behaviors, in addition to offering dynamic email marketing tools for personalized large-scale communication. The platform also facilitates seamless integration with a variety of applications such as Stripe, Calendly, and Chargebee, allowing for automated processes and synchronized data across different systems. This comprehensive approach not only improves user engagement but also streamlines overall business operations for enhanced productivity.

CRMJIO offers a comprehensive suite of CRM tools designed to elevate business growth by optimizing client relationships and enhancing team workflows. The platform includes contact management, sales pipeline tracking, task automation, and detailed reporting and analytics, enabling businesses to monitor and improve every aspect of their customer journey. With seamless integration for digital marketing communications, CRMJIO helps businesses run marketing campaigns alongside CRM activities. Enhanced by top-tier data security protocols, CRMJIO is the ideal solution for businesses looking to scale efficiently and securely.

NodCards is a turnkey branding solution that provides businesses with the tools needed to increase visibility and engagement across multiple channels. This platform empowers your team to promote the brand effectively by integrating custom digital business cards, branded email signatures, and profile banners into daily communications. With added functionalities like QR codes and links that boost your brand's social media presence, NodCards helps businesses attract more clicks, calls, and customer reviews. It also incorporates SEO capabilities that optimize your online presence to reach a wider audience, making it a complete solution for modern branding needs.

Salesforce Media Cloud serves as a comprehensive and flexible platform designed specifically for media and entertainment organizations, allowing them to swiftly create, monetize, and automate media experiences. By assimilating audience and advertiser data, it enhances monetization efforts across various channels, ensuring a quicker return on investment through its array of prebuilt modules, workflows, automations, and applications tailored for essential media business processes. This platform features a specialized data model for the industry, an Omniscript tool that facilitates the development of dynamic customer interactions without the need for coding, and a Business Rules Engine that supports agile and personalized automated decision-making throughout media workflows. Additionally, Media Cloud incorporates Advertising Sales Management to boost sales and improve campaign performance, along with Industries CPQ which provides sophisticated order capture and guided selling functionalities. Furthermore, its Order Management system is designed to reduce costs while promoting efficient growth, ensuring a customer-centric approach to distributed order management, ultimately transforming how media companies operate in a competitive landscape.

Circo is an innovative platform for creating customizable digital business cards that allows professionals to design and share unique, environmentally friendly contact profiles, eliminating the need for traditional physical cards. Users have access to a diverse selection of over 40 templates to craft their profiles, which can include essential details such as contact information, links to social media, multimedia content, and portfolios. These digital profiles can be conveniently shared through QR codes, NFC-enabled devices, or digital wallets, enabling recipients to retrieve the information instantly without necessitating a specific application. Furthermore, Circo incorporates AI-driven lead capture functionalities, such as the ability to scan business cards and recognize event badges, which streamlines the process of contact management and integrates seamlessly with CRM systems. For organizations, Circo offers robust tools designed to manage multiple profiles, assess networking effectiveness, and organize contacts in a streamlined manner, thereby enhancing overall productivity and connectivity. Overall, Circo stands out as a modern solution for professionals looking to enhance their networking efforts and maintain an eco-conscious approach.

Ikeono empowers retailers of various scales to enhance their operations by streamlining communication through text messaging. This comprehensive platform provides services such as business text messaging, automated requests for reviews, secure Text-to-Pay options, and converting web chats to text, facilitating the transition of site visitors into customers. Retailers can also utilize SMS to automate feedback collection for the Net Promoter Score (NPS), allowing them to mend customer relationships or elevate the voices of their advocates, and manage all customer interactions seamlessly via a centralized inbox. With integration into Lightspeed POS, businesses can send texts directly from the app, including sales receipts, quotes, updates on work orders, alerts for special orders, and automated campaigns for NPS and reviews. Originally introduced in 2018 as an app specifically for bike shop services, Ikeono has broadened its reach across multiple sectors including biking, golfing, jewelry, pets, and boutiques, introducing features such as text-based payments, automated review processes, and scheduled messaging to meet diverse business needs. This versatility ensures that retailers can adapt to customer preferences and foster stronger connections.

QASIDA offers a powerful cloud ecosystem featuring more than 170 business applications tailored to optimize processes across retail, wholesale, eCommerce, service, rental, and accounting sectors. Key solutions include a next-generation ERP system covering economics, logistics, warehouse management, and payroll, as well as AI-driven stock forecasting that works seamlessly across all company software. Its CRM module helps manage customer and prospect data, while additional applications streamline service orders and rental product tracking. The platform enables anytime, anywhere access via mobile devices or laptops, boosting workforce mobility and flexibility. QASIDA reduces infrastructure-related costs by removing the need for onsite maintenance and updates, and supports scalable services to fit evolving business demands. Its innovative API facilitates smooth integration between multiple systems, enhancing data flow and operational efficiency. The comprehensive eCommerce solution supports all background processes of online sales, providing reliable control over the entire business. Together, these features help businesses improve collaboration, automate routine tasks, and stay ahead of market trends.

Pally is a comprehensive AI-driven platform designed to manage relationships by consolidating connections from various messaging and social media platforms like iMessage, WhatsApp, LinkedIn, Google, and X. Utilizing advanced machine learning, it analyzes public online activity of your contacts to provide valuable insights, making your preparation for meetings much more efficient by offering relevant background information and conversation starters. The platform also helps maintain ongoing communication through tailored reminders and suggestions for follow-ups, enabling you to perform natural-language searches to find specific contacts based on location or last interaction. Additionally, Pally allows users to create customizable engagement pipelines, while also providing interactive statistics to assess the health of their relationships against industry benchmarks. By bringing together insights from diverse social channels into one easy-to-use interface, Pally not only streamlines communication but also reveals hidden opportunities, ultimately enhancing your ability to forge deeper and more meaningful connections without the hassle of managing multiple applications. With its innovative features, Pally is revolutionizing the way individuals approach networking and relationship management.

Clarify is an innovative autonomous CRM that streamlines the processes of pipeline generation, meeting management, and CRM updates by automatically tracking emails, meetings, and other customer interactions; enriching prospect profiles with essential information; and transforming interest into scheduled calls through intelligent, hands-free follow-up sequences. It equips sales professionals with comprehensive meeting preparation by summarizing previous discussions, product usage, and insights; capturing crucial highlights during calls in real-time; and automatically generating CRM updates, next steps, and workflows without requiring manual input. In addition, Clarify aggregates data from product usage, emails, calls, and website activity to provide a cohesive view of metrics, facilitating no-code workflows that initiate record updates and follow-ups, along with revenue-intelligence dashboards that highlight performance indicators, early warning signs, and potential areas for growth, all accessible through a single web or macOS interface that seamlessly integrates with prominent sales and marketing platforms. This integration not only simplifies the user experience but also enhances productivity by allowing sales teams to focus more on client engagement rather than administrative tasks.

Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution. Notable features include: - A comprehensive product catalogue that allows for flexible bundling - Detailed tracking of accounts, orders, and customer lifecycles - Tailored workflows along with real-time reporting capabilities - Automatic case assignments and approval processes - Multi-channel communication for notifications - Strategies for managing churn and implementing loyalty initiatives By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.

Csmart CX serves as a robust, AI-driven platform designed specifically for enhancing customer experiences within the telecom sector and other enterprises. This innovative solution integrates various customer interaction points across multiple channels, facilitating tailored omnichannel communication, self-service options, and proactive support to enhance customer satisfaction and foster loyalty. Adhering to the principles established by TM Forum, the platform provides actionable insights through features such as real-time data analysis, sentiment tracking, customer journey visualization, and Net Promoter Score (NPS) evaluation. By utilizing these insights, businesses can not only drive revenue growth and minimize customer churn but also transform each customer interaction into a valuable opportunity for expansion. This holistic approach positions companies to thrive in a competitive marketplace.

ClearCRM serves as a comprehensive CRM and business solution tailored for small teams. It integrates essential functions such as sales pipelines, project management, invoicing, email automation, and customer service into one cohesive workspace. This platform allows you to oversee the entire customer journey, from initial lead generation to product launch and ongoing support, all without the need to toggle between different tools. Featuring user-friendly drag-and-drop pipelines, visual project timelines, AI-driven content creation tools, and adaptable automation features, ClearCRM empowers you to finalize deals, enhance collaboration, and achieve scalable growth—all accessible through a single login. This streamlined approach not only saves time but also increases efficiency for teams looking to optimize their processes.

NinjaPipe is a cutting-edge CRM and sales automation platform that leverages AI technology to streamline and enhance business growth by providing a consolidated workspace for managing leads, clients, communications, deals, tasks, and customized client portals. It integrates features such as automated pipeline management, deal tracking, and contact organization to highlight the next steps in the sales journey, all while minimizing the need for manual coordination; users can easily exchange documents, messages, deals, and tasks with clients via personalized portals, automate follow-up communications, and ensure that all interactions are linked to specific opportunities. This platform prioritizes ease of use and transparency, featuring inbox-style layouts, real-time activity streams, and integrated support ticketing to enable teams to respond promptly, preserve context, and reduce barriers between sales, operations, and customer success. Additionally, NinjaPipe incorporates growth-centric automation, action triggers, intelligent reminders, and customizable workflow rules to maintain engagement with prospects, ultimately fostering a more efficient sales process. With these robust functionalities, businesses can not only enhance their operational efficiency but also drive better performance and higher conversion rates.

iSales CRM is an innovative B2B customer relationship management software enhanced by artificial intelligence, specifically designed to assist sales teams in effectively managing leads, monitoring deals, and fostering stronger connections with clients. Tailored for intricate B2B sales processes, it features sophisticated lead management capabilities, tracking of multiple contacts within accounts, oversight of deal progression, and AI-powered recommendations for follow-ups. Additionally, its user-friendly interface and complimentary plan for up to ten users allow organizations to optimize their workflows, expedite closing deals, and grow effortlessly. Consequently, this tool is ideal for businesses seeking to enhance their sales strategies while minimizing operational challenges.

WeLevel is a comprehensive platform that utilizes AI to enhance marketing and customer relationship management, enabling businesses to transform prospects into dedicated customers through an efficient and automated process. The platform includes various tools for lead capture, such as managing social media, a website chat widget, forms and surveys, and options for online appointment scheduling. It further engages leads with automated nurturing sequences, marketing via email and SMS, a consolidated inbox, a phone system equipped with an autodialer, and streamlined task automation. When it comes to closing deals, users have access to a CRM that provides visibility into the sales pipeline, facilitates invoicing and payment handling, manages reputation and reviews, and offers built-in reporting and analytics. Additionally, the platform includes features for creating websites and funnels, all aimed at eliminating workflow interruptions and enhancing operational efficiency. With such a robust set of tools, WeLevel not only helps businesses grow but also supports them in building lasting relationships with their clients.

SPP.co is a comprehensive client-portal solution designed specifically for digital service and productized agencies, unifying billing, onboarding, project management, support, customer relationship management (CRM), forms, portals, and payment processing within a singular branded interface. Agencies can utilize tailor-made order and intake forms to facilitate online service or subscription purchases, automatically generating invoices or Stripe subscriptions while effectively delegating projects and tasks based on predetermined rules and statuses. The platform features a customizable white-label portal for clients, offering the ability to personalize branding, domains, colors, and templates, where they can manage invoices, make payments, track project progress, and collaborate seamlessly. On the administrative side, the system offers robust support for team inboxes, user permissions, both internal and external messaging, task assignments, order history, custom statuses, and role-specific views, allowing agencies to efficiently manage workflows ranging from small teams of 2 to larger groups of 200. With a wide array of integrations, APIs, and webhooks, the platform enhances checkout processes, subscription billing, and more, making it an indispensable tool for agencies looking to streamline their operations and improve client interactions. This holistic approach not only boosts productivity but also fosters stronger relationships between agencies and their clients.

CRM9 is a sophisticated, cloud-oriented Customer Relationship Management solution designed to integrate sales, marketing, and customer support into a single cohesive system. It provides thorough contact and lead management, meticulously tracking every interaction to create comprehensive 360° customer profiles. The sales pipeline feature enables visual deal tracking, accurate forecasting, and streamlined workflow automation, allowing businesses to close deals more effectively. It also includes marketing automation tools that facilitate targeted email campaigns, customer segmentation, and in-depth analytics, significantly enhancing engagement levels. The integrated service desk efficiently handles tickets, escalations, and supports multiple channels, ultimately boosting customer satisfaction. Users benefit from built-in dashboards and reports, which deliver real-time insights into sales performance, customer behaviors, and team productivity. Furthermore, CRM9 embraces AI-driven automation and predictive analytics, along with flexible workflow customization, ensuring robust data security and compliance at all times. This comprehensive platform serves as a powerful solution for nurturing relationships, enhancing operational efficiency, and propelling business growth. With CRM9, organizations can effortlessly adapt to the evolving dynamics of customer interactions and market demands.

SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial.

Legalesign, a UK-based enterprise software that allows you to send, sign, and manage contracts online, is available from Legalesign. Legalesign is used by companies to increase productivity and financial benefits, improve customer satisfaction, reduce the need for a printer, allow them to sign from anywhere, and last but not least, ease the burden of tedious paperwork on long suffering staff.