Best Web-Based Communications Software of 2026 - Page 86

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

Various communication channels such as Voice, Chat, Email, SMS, WhatsApp, Facebook, Instagram, Twitter, LinkedIn, Appstores, Forms, and Blogs are effectively managed by your Representatives or our Bots, ensuring that customer needs are met while discerning their intents to provide you with valuable insights that enhance their experience. By integrating artificial intelligence, we streamline automation processes to ensure both Customers and Agents benefit from a smooth and cohesive interaction. With machines designed to assist you, there's no reason not to leverage their capabilities to boost your productivity by up to 300%. Our reputation for delivering a Telecom-grade platform has transcended numerous borders, earning the trust of major players in Telecom, Energy, and Banking & Finance sectors to safeguard their most valuable asset: customer relationships. This commitment to excellence in service is what sets us apart in a competitive marketplace.

Surveys can be engaging and effective, yet they often fall short of expectations. Alarmingly, only 31% of market research firms believe that the data they collect is dependable. This is precisely the motivation behind the creation of Newlio. Just as emails are crafted to maximize click-through rates and websites are designed to enhance conversions, Newlio surveys are tailored to elicit genuine responses to your inquiries. If you prioritize the accuracy of your survey findings, you've found the right solution with us. The Newlio platform, when combined with an appropriate audience and well-formulated questions, consistently yields valuable insights. We cater to your audience, no matter where they are located. Uniquely, Newlio features an audience engagement score (AES) that parallels an email's spam score, allowing you to verify that your survey is fully optimized before launching. Through a sophisticated algorithmic methodology, Newlio monitors various factors such as question types, engagement duration, response trends, and a host of other metrics. This level of analysis ensures that your surveys not only reach but resonate with your target demographic.

Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.

Why choose MeetCheap? The answer is straightforward: we offer our services at just one-tenth of the cost of our competitors while delivering a robust, dependable, and user-friendly web conferencing experience. Our exceptionally low rates have made it accessible to individuals and businesses in every corner of the globe that has internet access, eliminating the notion that such services are solely for wealthy corporations. We have democratized access to reliable conferencing solutions. At MeetCheap, we manage every aspect of our service, including the data center, ensuring there are no intermediaries or third-party involvement; it’s just us directly serving our clients. By eliminating middlemen, we pass those savings directly to you, our valued customers. With over 8 years of experience in providing web conferencing solutions, we are continuously enhancing our offerings. In the realm of webinars and video conferencing, you won’t find a more comprehensive package at such a competitive monthly rate. Experience the benefits of our videoconferencing platform for as low as $9.97 per month, designed to cater to all your virtual meeting needs. Join us today and see the difference for yourself!

Transforming the relationship between brands and consumers through innovative connections and creativity is essential. The demands of your consumers are constantly changing, and we adapt alongside them. Collect a diverse range of user-generated content (UGC), such as customer feedback, visual media, and inquiries from shoppers. Utilize our sampling services and community to gather more content quickly. Engage with shoppers at the onset of their purchasing journey. Identify consumers while they are actively shopping and provide them with an exceptional shopping experience. Enhance your search traffic by showcasing genuine customer content that appeals to search engines. Be present during all significant moments that influence purchasing decisions. Forge connections that empower individuals to shop with assurance, regardless of their location. Ensure that relevant content is accessible whenever and wherever consumers conduct their research — whether in-store, online on your site, or through social media platforms worldwide. Harness buyer insights effectively; discover valuable information about your customers with our comprehensive tools. This knowledge allows you to design superior products, craft impactful marketing strategies, and deliver captivating shopping experiences that resonate with your audience. Moreover, by staying attuned to consumer trends, you can continuously refine your approach to meet their evolving expectations.

Survs enables you to effortlessly design professional surveys alongside your team. With its user-friendly interface and appealing features, it offers all the necessary tools to gather valuable feedback. The platform allows you to craft questionnaires seamlessly, showcasing a sleek design, attractive themes, and customizable options. You can collect responses through various platforms, including links, emails, social media, or directly from your website. Team collaboration is made simple with multi-user accounts, where you can assign distinct roles to different members. In addition, Survs allows you to create stunning and adaptable web reports to share findings with colleagues, clients, and your audience. Furthermore, the platform continually updates its features to enhance user experience and ensure you receive the best functionality available.

Utilize our user-friendly online survey tool to craft surveys effortlessly and without limit, featuring an unlimited number of questions, logo integration, and theme customization to align with your brand identity. This tool simplifies the process of designing visually appealing surveys, enabling you to gather responses through various collectors. You can easily distribute your survey link via email, social media platforms like Facebook and Twitter, or even through your own blog. Additionally, our tool allows for seamless embedding of surveys directly into your website. With comprehensive reporting features, such as real-time summaries, pivot tables, segmentation options, trend analysis, and text analytics, analyzing your survey results becomes straightforward. You also have the option to export your survey data in formats like Excel or CSV. Inqwise is an online survey solution that facilitates the creation of surveys for a wide range of purposes, whether you aim to conduct sophisticated research or simply gather customer insights. Ultimately, Inqwise empowers you to effectively collect and analyze data through its robust survey capabilities.

An intuitive editing panel significantly enhances productivity. It offers more than ten types of questions to choose from, along with a tree-form interface that allows for easy adjustments to the survey layout. Users can simply drag and rearrange the order of questions as needed. Logic rules can be added to both questions and answer choices, enabling more tailored surveys. Different respondent groups can be targeted with unique collectors, each providing a distinct link. Collectors can be created for social media platforms like Facebook and Twitter, along with a specialized collector designed for websites or apps that have their own user systems. Utilizing an API provides an optimal solution for website users. The tool also allows for the creation of charts that facilitate report generation. Analyzing respondent behavior offers valuable insights for enhancing survey content. A source report identifies which channels are most effective. Data can be exported and shared in spreadsheet format, and reports can be easily disseminated via links to keep team members informed. Results are presented in both table and chart formats. SurveyPie stands out as a user-friendly online survey solution that simplifies the entire process of gathering and analyzing feedback. Furthermore, its versatile features cater to a variety of research needs, making it an essential tool for anyone conducting surveys.

With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible. THE INFOBIP ADVANTAGE (1) Personalized omnichannel customer connections Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps. (2) Global reach, local presence Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices. (3) Full stack customer engagement Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.

The intuitive questionnaire generator allows for the rapid and straightforward creation of your surveys. You have the flexibility to customize the questionnaire's structure and can freely formulate both the questions and the corresponding answers. Additionally, you have the option to select from various templates, such as those designed for customer or employee surveys, which you can further tailor to meet your specific needs. Once you start crafting your online questionnaire, you will be able to see it in its finished state, enabling thorough testing and refinement. With the ability to incorporate filters and skips, you can effortlessly apply intricate branching logic to your questionnaire without needing any programming expertise. Moreover, you can set conditions for viewing individual questions or entire sections, based on specific answers, previously established parameters, or certain participant information. This functionality ensures that your questionnaire is both dynamic and responsive to different inputs from respondents.

QUESTIONSTAR is a powerful tool for conducting online surveys. It is easy to create professional surveys at any level of complexity and to analyze the data collected online. Correlations, crosstabs, regression analysis, t-tests, etc. The tool can be used online. QUESTIONSTAR eliminates the need for additional analysis software in most cases. All professional functions are included in all tariffs. All paid plans allow for flexible customization of questionnaires and white-label survey designs. MS Office allows you to export and edit results of analyses, tables, and graphs. Free version available.

Effortlessly design, launch, and evaluate your digital surveys, questionnaires, and quizzes. Our robust online survey creation tool provides an array of question types, the ability to integrate images and videos, and options to incorporate your logo and brand colors, resulting in an impressive online survey, form, or questionnaire. You can share your survey through email, publish it via a link on your website or blog, utilize QR codes, and promote it on social media platforms like Facebook and Twitter to gather responses instantly! With just a single click, you can generate a comprehensive and professional survey report, which you can then customize and export in various formats such as online, Word, PDF, Excel, and PowerPoint. The PRO+ Team account enables collaborative efforts in crafting and analyzing your online forms, maximizing the utility of your survey tool. Tailor your PRO+ Team account to align with your objectives, fostering collective success. Numerous organizations are already leveraging Eval&GO's survey makers to develop their surveys, forms, and questionnaires, so why not join them and create your own online survey today? With this intuitive system, you can streamline your data collection process and enhance the quality of insights you gather.

Effortlessly connect with your audience in hybrid work environments by utilizing tools such as live online polls, surveys, Q&As, quizzes, word clouds, and more, which enhance both hybrid collaboration and inclusive discussions. Experience real-time visualizations of employee feedback through a wide range of interactive activities, allowing you to assess engagement levels, address feedback, and identify subsequent actions to take. Streamline your content organization with customizable Folders and a navigation framework tailored to your team's specific workflows. With the Poll Everywhere app available for PowerPoint, Keynote, or Google Slides, you can easily incorporate polls into your current presentations in just a few clicks. With over 4 million satisfied customers, Poll Everywhere prioritizes data security, ensuring that users can trust their information is protected. Our commitment to providing top-notch security underpins our mission and reputation in the industry. Now, you can enjoy all the features of Poll Everywhere directly within Webex, enabling you to actively engage your audience, gather feedback, and display live results all in one centralized location, no matter where you are working from. This integration fosters a more interactive experience, allowing for deeper connections and meaningful conversations among team members.

Enable Contact Center Managers, Quality Managers, and Customer Service Agents to enhance customer experiences through a unified platform featuring adaptable scorecards that evolve alongside your organization’s needs. This empowers you to strategically allocate your quality management efforts. Foster agent development with dashboards that offer real-time feedback, while also providing targeted training and coaching via a comprehensive LMS to bridge any knowledge gaps. Benefit from the extensive expertise of our team, dedicated to delivering cutting-edge quality management solutions. We recognize the challenges you face and create tailored solutions that cater to the ever-changing customer service landscape. Scorebuddy drives significant, measurable improvements in contact centers across the globe. Additionally, Scorebuddy requires the contact details you share to reach out regarding our offerings and services. Through our collaborative approach, we aim to transform customer interactions and bolster agent performance effectively.

Video can help you grow your business and improve your organization's communication. Live Streaming and Video Hosting Platform. We understand that hosting live events and streaming video can be difficult. We have a dedicated team that can provide 24/7 support as well as a strong knowledge base, and an active online community. Live streaming video can engage your audience. Transcoding, monetization and security features are all available to you for professional broadcasting. Dacast's secure video hosting capabilities allow you to live stream unlimited video content from your website. Private video hosting gives you complete control over your content. Professional broadcasting is all about security. Privacy tools can be used to restrict who can view your content, in addition to Dacast's cyber security features.

Brightcove creates the world’s most reliable, scalable, and secure streaming technology solutions to build a greater connection between companies and their audiences, no matter where they are or on which devices they consume content. In more than 80 countries, Brightcove’s intelligent video platform enables businesses to sell to customers more effectively, media leaders to stream and monetize content more reliably, and every organization to communicate with team members more powerfully.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

MarketSight offers robust analysis and visualization tools capable of tackling even the most demanding research endeavors, while remaining user-friendly enough for beginners. Researchers and analysts leverage MarketSight to swiftly uncover new insights, create visual representations of their findings, and compile reports. Our expert service team brings extensive knowledge to guide you in meeting your insight goals effectively. Typical services include data management, visualization techniques, and tailored training programs designed to ensure your team thrives. Discover how organizations similar to yours uncover valuable insights with MarketSight’s capabilities. The platform seamlessly accommodates all prominent market research data formats and integrates smoothly with leading data collection tools. By utilizing MarketSight, you can streamline your research processes and achieve your objectives with greater efficiency. Additionally, the platform empowers users to explore data in innovative ways, enhancing the overall research experience.

Idiligo enhances any customer meeting with intelligent content and processes, enabling advisors to conduct meetings that are both results-driven and consistent. This is achieved by guiding them through a systematic meeting format, ensuring a step-by-step approach. Whether in virtual or face-to-face settings, both the advisor and the client can view the same materials and engage with each other effectively. With a meticulously defined sales or advisory process in place—termed a ‘script’—there's no risk of omitting important information or miscommunicating details. Participants can share and review documents in various formats, ranging from insurance contracts to PowerPoint presentations, facilitating deeper discussions. Additionally, the option to incorporate videos or images during online meetings enhances the customer experience and allows businesses to capture attention more effectively, helping them to differentiate themselves in a competitive market. This multifaceted approach not only streamlines communication but also fosters a more interactive and engaging environment for all parties involved.

SimplyCast, an ISO 27001-certified company that provides multi-channel engagement software for companies worldwide, is a leader in interactive and multi-channel engagement software. SimplyCast provides both emergency and non-emergency communication technologies. SimplyCast offers over 20 communication tools and channels that can be used to maximize organizations' efficiency. The 360 Customer Flow Communication Platform by SimplyCast is a comprehensive solution that combines marketing automation, inbound and interactive communication. SimplyCast has customers in over 175 countries. This includes many of the most well-known brands in the retail, non profit, and hospitality industries. SimplyCast allows organizations to reach customers using the preferred communication method.

Utilize Voice Broadcast to convey crucial alerts, promotions, updates, and notifications to a variety of audiences including customers, employees, and voters. Our newly optimized procedure allows you to effortlessly select your sender and receiver, enabling you to dispatch your messages within minutes. You can acquire local and toll-free numbers from our extensive database to enhance your advertisements and monitor the success of each campaign. By analyzing these results, you can make informed decisions and gain deeper insights into what strategies are effective for your needs. Our call tracking solution empowers you to promote your business in a cost-effective and impactful manner. With the implementation of our Interactive Voice Response (IVR) system, you can easily establish surveys, polls, appointment reminders, payment options, and more for both inbound and outbound communications. Customers can engage with the system through a straightforward keypress method. Our user-friendly IVR technology features an intuitive drag-and-drop interface or XML options, making it simple to navigate. By leveraging IVR systems, you can connect with your customers in unprecedented ways, enhancing their overall experience and satisfaction. Additionally, this technology not only streamlines communication but also fosters stronger relationships between your business and its clientele.

A permission-based messaging solution tailored for large organizations offers a unified platform that supports various message formats and a single enterprise API. This service caters to digital publishers, media companies, local governments, utilities, and diverse service providers, ensuring it aligns seamlessly with your organizational structure. It is thoughtfully crafted to enhance collaboration among teams, departments, and workflows, while also being compatible with any existing back-end systems. The platform excels in delivering multi-channel communication that meets a wide range of enterprise requirements, facilitating everything from real-time transactional messages such as e-bills, paperless receipts, and notifications, to on-demand recurring and triggered marketing campaigns. This all-in-one B2C messaging solution is provided as a modular, feature-rich software-as-a-service platform, meticulously designed to address the specific demands of enterprises. By integrating various functionalities, it streamlines communication and enhances operational efficiency across sectors.

EnterpriseTube (an enterprise video content management software (EVCM), offers live and on-demand streaming for internal and external audiences. It is a leader in secure, compliant data hosting, detailed access management and sharing, as well as integrations with existing video apps.

Amtel offers a SaaS platform that is straightforward to implement and provides a seamless rollout for end-users, making it an incredibly user-friendly option. With just a few clicks, you can begin reaping the benefits, and by not actively managing your expenses, you could be overlooking significant savings opportunities! This fully integrated solution allows you to enhance your savings today. Amtel's offering features a mobile and telecom asset management module that empowers IT administrators to build and sustain a dynamic inventory from a central location across the organization. This inventory is automatically updated with any changes made through our eProcurement portal, ensuring its accuracy and relevance. Maintaining an accurate inventory through a mobile asset management solution is crucial for effective billing management, monitoring contract expirations, and eliminating redundant telecom connections. By leveraging Amtel's capabilities, businesses can optimize resource utilization and significantly improve their cost efficiency.