Best Communications Software in South America - Page 87

Toluna Start is your single source of consumer insights. It offers best-in-class research methods, team collaboration features and the ease-and-speed of a turnkey platform. You can conduct quantitative and qualitative research using self-service solutions, or custom programs that are developed with the assistance of research and service professionals. Access a wide variety of automated insights solutions, including survey design, integrated respondents, and reporting dashboards with insights and recommendations. It is all in-house and integrates Harris Interactive methodologies. You can either self-serve, or we can help. You can launch your survey in minutes and see the results appear in real-time.

Utilize your current business phone number to both send and receive text messages, implement auto-responders, set up notifications, and process payments. By engaging with customer queries through SMS or Facebook Messenger, you can enhance support efficiency and responsiveness. Automate critical alerts, such as upcoming bill payments and appointment reminders, using text messaging to keep your clientele informed. Additionally, categorize your customers to send personalized text messages aimed at boosting sales. Facilitate customer transactions or establish subscription services directly within text conversations, eliminating the need to juggle different applications. Given that 90% of text messages are read within just three minutes, you can maintain real-time communication with customers, employees, and contractors through mobile messaging. This approach liberates customer support from the confines of your website's "live chat," allowing clients the convenience to contact you anytime, even while on the move. Furthermore, develop rule-based drip campaigns to effectively nurture both new and VIP customers, ultimately driving your business growth and enhancing customer loyalty. Leveraging these tools can significantly elevate your engagement strategies and streamline your operations.

Sugester is an efficient and powerful helpdesk that can be used by your business. Long response times can cause customers to lose interest. Sugester helps you sort through all messages, assign people to each question, and monitor their resolution. It's never been easier to provide stellar customer service. Helping customers solve their own problems will cut down on the helpdesk costs. Sugester makes it easy for you to share FAQs, how-tos, and solutions to common problems. Your team may not be required to address every issue. You can save money by publishing help materials online. This will allow you to provide 24/7/365 support. A good helpdesk must monitor customer communications across all channels. Sugester ensures that no customer question is left unanswered. All information is collected and presented to your team in a single page.

Sendio's Opt-Inbox is an innovative sender management mechanism that filters messages that have passed through email security, preventing unwanted communications from cluttering a user's inbox and allowing only messages from preferred contacts or subscriptions. This system addresses the common problem of inboxes being overwhelmed by a barrage of cleared messages, which often include relentless sales pitches, marketing content, and bulk emails. As a result, distinguishing between harmful emails and those that might be relevant or useful has become increasingly challenging. This scenario can pose significant challenges for busy executives and professionals who cannot afford to miss critical communications, risking the chance of overlooking an important email among the chaos of their quarantine queue. Ultimately, the Opt-Inbox ensures that users maintain control over their email experience, allowing them to focus on what truly matters without unnecessary distractions.

WorkfloPlus from Intoware is the only SaaS digital work instruction solution that's mobile-first and benefits both the worker and the business. It transforms and enhances existing paper-based human processes into digital work instructions that are easy to follow and accessible via mobile, wearables like RealWear's HMT and desktop devices. WorkflowPlus focuses its solutions on the Oil & Gas, Manufacturing, MRO Utilities, Construction and Infrastructure sectors. The technology can be used in any process, including Inspections & Quality Control and Maintenance & Repairs, Assembly & Installation and Health & Safety, Training & Upskilling.

Participants can join web conferences effortlessly by connecting their PCs or mobile devices to the Internet. A faster decision-making process plays a crucial role in enhancing business performance. With the integration of video, audio, and the ability to share files and data, individuals can communicate efficiently with various branches, international subsidiaries, offshore manufacturing sites, and other distant locations. Web conferencing can be accessed from virtually anywhere, leading to significant reductions in time, commuting, and travel expenses. By simply sharing a connection URL with clients and partners, users can utilize audio, visuals, and documents to provide remote support effectively. This technology is adaptable to various working styles, enabling employees to work from home as if they were in a traditional office environment. It also streamlines safety checks and the implementation of Business Continuity Plans (BCP) during emergencies. Ultimately, this innovative approach fosters collaboration and efficiency across all levels of the organization.

Tendant effectively distinguishes between personal and business communications and data, ensuring that employees' personal information remains private and inaccessible to their employers. This innovative solution is ideal for Bring Your Own Device (BYOD) scenarios, allowing employees to enjoy the perks of having a business-exclusive mobile number without the inconvenience of carrying an additional phone. By integrating communications from various channels into a centralized multi-channel chat inbox, Tendant simplifies the process for users, who only need to monitor a single platform for emails, text messages, voicemails, system alerts, and appointment requests, thus eliminating the hassle of navigating through fragmented communication channels. Furthermore, Tendant empowers businesses to access essential communications and data on smartphones, regardless of whether they are owned by the company or the employees, all while safeguarding employee privacy and maintaining confidentiality. This seamless integration ultimately enhances productivity and communication efficiency within the organization.

SurveyCTO stands out as the premier mobile data collection platform, renowned for its reliability, security, and scalability, particularly suited for researchers and professionals operating in offline environments. Having a background as researchers ourselves, we place immense value on data quality and security, aligning with your priorities. Our advanced technology empowers users globally, thereby improving data-driven analysis and informed decision-making. With intricate workflows, comprehensive quality control capabilities, and real-time visualizations, SurveyCTO ensures the collection of secure, high-quality data, even in offline situations. Our offering includes a single, transparent pricing plan that accommodates a wide range of research needs, from individual projects to extensive global operations. Users can design intricate survey forms, preload data, and seamlessly transfer information between datasets using either an intuitive spreadsheet format or a user-friendly drag-and-drop form designer. The platform also features an efficient testing interface for form previewing and revisions. Data collection can be conducted offline via the SurveyCTO apps for Android and iOS or online through the universal web interface, ensuring flexibility in various research contexts. Additionally, our commitment to continuous improvement means that we are always looking for ways to enhance user experience and data collection efficiency.

Staffbase is an internal communications platform that allows you to plan, communicate, engage, and measure. We help leaders and communicators unite their organization around shared stories and make internal communication accessible from any device, anytime, anywhere. Staffbase makes it easy to create, design, publish, and manage your content in one place. Notify employees via email or targeted push about any updates that could have an impact on their work. Analytics can help you identify opportunities for truly impactful communications, and quantify the results. Join over 400 enterprises around the world who are using Staffbase to solve communication problems and offer employees the best experience.

Userbrain will show you what is working and what isn't for your product. It's a simple tool that allows you to create a user test in just minutes and receive results in just a few days. Userbrain is a great tool for UX designers, researchers, and managers. You'll be able to create products that people love to use with Userbrain. You can see how people from different backgrounds, locations, and devices interact with your product.

Our all-inclusive Contact Center Platform is designed to significantly boost your CRM's efficiency while simultaneously improving the overall customer experience. By enabling your teams to manage twice the number of calls and automatically record call interactions, you can significantly enhance productivity. Gain vital insights into customer conversations, including valuable product feedback and competitor mentions, which will empower you to make informed adjustments for widespread improvements. Our advanced AI technology streamlines processes from virtual agents to call routing, as well as analytics and speech recognition, making your workflows more intelligent and simpler. Benefit from essential integrations, conversation tools, and analytical insights that your Contact Centers need to elevate the customer journey. Samespace Contact Center optimizes and enhances the conversations your agents have with both prospects and customers, whether through phone calls, chatbots, or social media interactions. With our platform, you can ensure that engagement is not just efficient but also effective every single time. Enjoy the peace of mind that comes with knowing your communication strategies are informed and impactful.

A business chat application facilitates seamless communication between your clients and customer service through either chat or an appealing form embedded on your website. Essentially, it provides a compact interface that enables real-time interaction with each potential visitor to your site or online store. However, the benefits extend beyond just chatting. This business chat feature can be integrated with our Co-browsing application, allowing customers to share their screens with you. Consequently, you can assist customers in creating new user accounts, completing transactions, filling out forms, or locating specific information. You have the ability to take control of the customer's web browser, regardless of their geographical location, making it a straightforward and contemporary tool for enhancing customer support. This innovative approach not only simplifies assistance but also fosters a more engaging and personalized experience for users.

Netmail provides assistance with the migration, implementation, adaptation, and operation of Microsoft 365, while also equipping you with essential software to ensure you stay in control of your data and information. The Netmail Cloud, which operates within ISO 27001 certified data centers, guarantees legally compliant archiving for emails and files, alongside software as a service tailored for data and information management tasks. With our managed services, you can work seamlessly with Microsoft 365 and NetGovern, alleviating any concerns. The e-mail archiving service "as a service" in the Netmail Cloud ensures that your emails and files are archived not only legally but also in a manner that withstands audits. Our solutions are designed to meet the standards of the EU GDPR, GOBD, and the specific requirements for the separate archiving of private emails as mandated by the Telecommunications Act, ensuring comprehensive compliance. This commitment to security and regulatory adherence reinforces your organization's trust in our services.

ProtoSphere is an innovative business collaboration platform that enables organizations to swiftly establish a 3D immersive space tailored for various applications such as e-learning, virtual meetings, conferences, scientific research, and collaborative efforts in sales and manufacturing that require advanced data visualization. This software facilitates global teams to seamlessly connect their top talent and pertinent information, empowering them to make informed business decisions anytime and from anywhere. It provides all the essential components needed to build your custom 3D virtual environment, including server and client software, comprehensive management and administration tools, as well as user-friendly tools for integrating content and data feeds into the virtual space. Additionally, ProtoSphere is designed to operate on the widely used Microsoft Windows server and desktop platforms, ensuring compatibility and ease of use for a broad range of users. By leveraging these capabilities, businesses can enhance their collaborative efforts and drive productivity in a dynamic virtual setting.

LinkPoint360 offers solutions that streamline email integration and the upkeep of CRM records through accessible inbox features. With just a single click, users can document emails and access real-time CRM information without having to leave their email interface. This empowers users by providing options for meeting notes, synchronization, and editing, all while prioritizing productivity and maintaining security. Utilizing LinkPoint360 allows for the viewing, recording, creation, and synchronization between email systems and Salesforce/Microsoft CRM, ensuring effortless email integration across various platforms. The company is committed to designing the most user-friendly, secure, and adaptable integration solutions available today. By enhancing user workflows, LinkPoint360 paves the way for improved interactions with CRM systems. Users can work efficiently between their inbox and CRM, eliminating the need for constant system switching or manual data input. This leads to increased user adoption, enhanced insights, and better reporting capabilities, ultimately boosting projections, outcomes, and return on investment. You can confidently install the solution knowing it complies with your system requirements, backed by the expertise of our dedicated in-house support teams, ensuring a smooth transition. With LinkPoint360, organizations can maximize their productivity and streamline operations seamlessly.

Crystal Quality is a comprehensive web-based multimedia recording platform designed for TDM, analog, and VoIP environments, accommodating a variety of telephony interfaces such as analog trunks/extensions, digital trunks (ISDN BRI/PRI, E1/T1), digital extensions, VoIP trunks/extensions, alongside discrete and trunked radios. Avdor CIS's Crystal Quality facilitates the management of diverse recording types, including those for call centers, contact centers, telephony, mobile devices, screen captures, SMS, and Skype for Business, all through an intuitive and aesthetically pleasing user interface. The CIS platform provides multiple flexible pricing options, making it simple to select the most appropriate plan tailored to your business requirements while maximizing benefits and cost efficiency. This innovative solution from Avdor CIS consolidates call recording and monitoring into a singular, exceptional offering that meets all your organizational needs seamlessly. Ultimately, Crystal Quality enhances operational efficiency by integrating various communication forms into one effective system.

SparkTG is transforming the landscape of cloud telephony with its innovative cloud IVR solutions. Reach out to us to discover how our IVR services can enhance your business operations. Building customer trust is essential for any organization aiming to boost sales, deliver exceptional service, and increase profits. SparkTG plays a crucial role in fostering that trust during customer interactions. We guarantee an impressive uptime of 99.99%, ensuring that your business experiences minimal disruption. In the event of any issues, we maintain active call connectivity with reliable backup solutions. Our audio quality is top-notch, and we provide continuous network monitoring 24/7 to preemptively address potential problems before they impact your operations. Our dedicated customer support team is available around the clock to assist you. Additionally, we prioritize your security by encrypting all calls, utilizing advanced protocols like Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP), ensuring that your communications remain safe and secure. With SparkTG, you not only get a service provider, but also a partner committed to your success.

We are a dedicated agency specializing in video insights, utilizing a distinctive methodology that involves self-filmed videos. Our approach provides genuine, real-world insights designed to drive meaningful action. With a global reach and quick turnaround times, we ensure online efficiency in our process. Our method combines self-curated smartphone video submissions with structured questions distributed through email or SMS surveys. The qualitative videos we gather uncover intricate details and highlight various issues, while the quantitative responses offer strength and help in prioritizing findings. Clients gain access to the Verbate platform and its technology, which can be leveraged for both spontaneous projects or through a subscription model. The user-friendly software allows you to create personalized surveys and observe the incoming videos in real-time. Our extensive recruitment network enables communication with consumers across the globe. Feedback from consumers is promptly uploaded to our platform, facilitating swift analysis, and you can choose to view and listen to the feedback as it arrives, with or without our additional insights. This comprehensive approach ensures that our clients receive timely and actionable insights tailored to their needs.

Grasp seamlessly integrates various communication channels to weave a cohesive narrative from all your interactions with customers. This approach empowers you to take charge of your customer service experience. Whether through email, phone calls, chat, or social media, you're more reachable than ever before, fostering a stronger connection with your clientele. However, maintaining oversight is crucial. Grasp organizes every interaction into a unified timeline, ensuring you seize every opportunity for meaningful dialogue. By consolidating your customer engagement moments into a straightforward timeline, you maintain a clear view of relationships, allowing your support team to address issues directly and effectively. Achieving first-contact resolution consistently is now within reach. Take the initiative to engage proactively with customers about their inquiries—that's how you enhance satisfaction. We assist you in identifying and articulating your customers' needs clearly. Grasp thrives on a foundation of positive energy, an experience palpable in our collaboration. Your customers will undoubtedly sense this uplifting approach every time they reach out to you, reinforcing their loyalty to your brand. In this way, Grasp not only facilitates communication but also transforms customer interactions into lasting relationships.

Immediate adjustments to routes are executed as soon as rate modifications or overrides are applied. Our system incorporates numerous safeguards aimed at boosting revenue while avoiding situations where traffic is routed at a deficit. It effectively reduces mistakes and guards against losses that may arise from the daily task of managing intricate vendor rate sheets. We provide a comprehensive array of tools focused on enhancing profit margins for domestic shipments. A common concern expressed by potential clients is the delay between the creation of a new routing strategy and its actual implementation. During the waiting period for a new routing solution to become operational, financial losses can accumulate. In an industry where profit margins are exceptionally narrow, such delays are simply unacceptable. This challenge within the sector inspired FastLink to innovate, pushing us to enhance our auto-routing solution to outperform competitors in terms of speed and intelligence. After thorough evaluation, our skilled programming team committed themselves to this task, determined to deliver a superior product. Their dedication not only aims to solve the existing issues but also to set a new standard in the industry.

The era when customer service was confined solely to phone calls is over, and it will not return. Nowadays, companies face the challenge of engaging with customers through various platforms such as email, chat, and social media. Customers now anticipate seamless communication through their preferred channels without resorting to phone calls. Despite many organizations striving to offer multi-channel support, the level of service remains highly variable. While a significant number of businesses acknowledge the necessity for multi-channel customer service, effective and uniform implementation in their call centers remains elusive. Often, customers find themselves compelled to use the phone if they seek substantial help. The inconsistency in service across these different channels can be attributed to organizations, whether by choice or not, inadvertently segregating these channels into distinct groups, which leads to disjointed customer experiences. Consequently, this fragmentation hinders the ability to provide cohesive and reliable support across all communication avenues.

A robust and user-friendly audio recording application for Mac, this software enables you to easily capture sounds and music from any active application, website, or VoIP conversation with remarkable simplicity. Notably, it allows simultaneous recording from multiple applications, enhancing your multitasking capabilities. Additionally, the integrated audio editor provides a convenient way to modify audio clips without switching to another program. With iEasyRecorder, recording music on your macOS is more straightforward than ever. Whether you're streaming a music video on YouTube or tuning into a podcast, you can click the record button to effortlessly store audio in high-quality formats such as MP3, AAC, or M4A. This software supports audio capture from various applications, including Spotify, iTunes, and web browsers like FireFox, Safari, and Chrome, as well as media players like QuickTime and VLC. It also features VoIP call recording, enabling you to capture audio from voice communication tools like Skype, iChat, and FaceTime. Furthermore, it works effortlessly with online radio platforms, such as Lastfm and GrooveShark, and integrates smoothly with your existing VoIP applications, making it an essential tool for anyone looking to enhance their audio recording experience.

A user-friendly application that utilizes personalized templates to gather information. This collected data can be leveraged to generate reports tailored to the specific kind of information obtained. It features an intuitive template designer that allows users to craft new templates in just a few minutes. By analyzing the gathered data, users can create reports that aid in recognizing patterns and trends. The results can be uploaded to a secure cloud storage accessible from any location, or alternatively, users can opt to store them locally for immediate report generation. This flexibility ensures that users can choose the best method for managing their data and insights.

You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.

We provide a user-friendly application that consolidates educational resources generated by life science companies, allowing healthcare professionals and their teams to quickly access essential information for patient care. We take great pride in the statistic that 90% of our clients would endorse our services to their peers. While we could elaborate endlessly on our achievements, we believe it's more impactful for you to hear feedback straight from our users. To ensure optimal patient care, healthcare practices require immediate access to life science specialists, regardless of their location. With our Virtual Meetings feature, practices can now conduct remote training sessions or individual consultations that mimic the experience of face-to-face interactions, fostering effective communication and collaboration. This innovative approach not only saves time but also enhances the overall quality of care provided.