Best Communications Software in New Zealand - Page 98

Amazon Connect is a user-friendly omnichannel cloud contact center that enables organizations to deliver exceptional customer service while reducing expenses. Over a decade ago, the retail division of Amazon sought a contact center solution that would offer our customers personalized, engaging, and natural interactions, but we could not find one that fulfilled our requirements, so we decided to create our own. This innovative platform is now accessible to all businesses, and currently, thousands of companies with agent counts ranging from ten to tens of thousands utilize Amazon Connect to assist millions of customers each day. Built from its inception to be omnichannel, Amazon Connect ensures a cohesive experience across voice and chat for both customers and agents alike. It offers a unified set of tools for skills-based routing, robust real-time and historical analytics, and easy-to-navigate management features—all under a pay-as-you-go pricing model. This approach not only streamlines contact center operations but also enhances agent efficiency while significantly cutting costs. With its comprehensive features, Amazon Connect is revolutionizing the way businesses interact with their customers.

Amazon Simple Queue Service (SQS) is a fully managed message queuing platform designed to help you decouple and scale microservices, distributed systems, and serverless applications. By removing the complexity and overhead typically associated with message-oriented middleware, SQS allows developers to concentrate on more impactful tasks. With SQS, you can effortlessly send, store, and receive messages between various software components at any scale, ensuring message integrity and independence from other services. You can quickly begin using SQS in just minutes through the AWS console, Command Line Interface, or your preferred SDK, executing three straightforward commands. This service enables the transmission of any data volume at any throughput level while maintaining message reliability and service independence. Additionally, SQS facilitates the decoupling of application components, which allows them to operate and fail independently, ultimately enhancing the fault tolerance of the overall system. By leveraging SQS, organizations can achieve greater resilience and adaptability in their application architecture.

Red Hat AMQ serves as a versatile messaging platform that ensures reliable information delivery, fostering real-time integration and enabling connectivity for the Internet of Things (IoT). Built on the foundations of open source projects such as Apache ActiveMQ and Apache Kafka, it accommodates a range of messaging patterns, allowing for the swift and effective integration of applications, endpoints, and devices, which ultimately boosts enterprise agility and responsiveness. With the ability to facilitate high-throughput and low-latency data sharing among microservices and other applications, AMQ significantly enhances operational efficiency. Furthermore, it offers connectivity options for client programs developed in various programming languages, ensuring broad compatibility. The platform also establishes an open-wire protocol for messaging interoperability, which permits businesses to implement diverse distributed messaging solutions tailored to their changing needs. Supported by the award-winning services of Red Hat, AMQ is recognized for its ability to underpin mission-critical applications, reinforcing its value in enterprise environments. Additionally, its adaptability makes it an ideal choice for organizations aiming to stay ahead in a rapidly evolving digital landscape.

ZeroMQ, often referred to as ØMQ, 0MQ, or zmq, may appear to be just an embeddable networking library, yet it functions as a robust concurrency framework. It provides sockets that transmit atomic messages through various transport methods such as in-process, inter-process, TCP, and multicast. Users can establish N-to-N socket connections utilizing patterns like fan-out, publish-subscribe, task distribution, and request-reply. Its speed makes it suitable as the underlying framework for clustered applications, while its asynchronous I/O architecture enables the development of scalable multicore applications designed as asynchronous message-processing tasks. Furthermore, ZeroMQ supports a wide array of language APIs and is compatible with most operating systems, making it a versatile choice for developers. This flexibility allows for innovative solutions across diverse programming environments.

Ring4 Meeting is a free conferencing platform that is easy to use. It doesn't require any sign-up or software installation. It supports Voice + Screen sharing and an anonymous mode. It can be accessed in both desktop and mobile browsers by clicking a link.

When major global enterprises, renowned brands, and influential figures require their events to be streamed live to audiences worldwide, they rely on the proven capabilities of StreamShark's advanced platform, which is often regarded as the industry's best-kept secret for delivering highly impactful live streams. This comprehensive live streaming solution is not only suitable for large organizations but also caters effectively to individuals and businesses with modest streaming needs. StreamShark allows you to manage access to the portal and video player through your SSO provider and designated access groups, ensuring secure streaming experiences. You can also curate your live and on-demand content into distinct channels that reflect your company's or event's unique branding, enhancing viewer engagement. Furthermore, the platform enables you to configure and manage your hardware encoders remotely, providing seamless live streaming options to StreamShark and various other platforms, which is invaluable for achieving a professional broadcast. With such versatile features, StreamShark empowers users to elevate their live streaming endeavors to new heights.

DeskMoz offers a premium live chat service with managed human operators available 24/7 for your website, ensuring expert support every hour of the day. Our in-house agents are highly trained and experienced, setting us apart from competitors who rely on freelancers and remote workers. We provide exceptional live chat services not just for websites but also for your Facebook Page, making it easy to engage with customers through a simple setup process. Our live chat experts are dedicated to addressing sales inquiries from your online visitors, resulting in a remarkable increase in qualified leads—up to three times more than before. Furthermore, we pride ourselves on the fastest turnaround time in the live chat outsourcing industry, deploying our skilled team to your site within just 24 to 48 hours. DeskMoz's 24/7 live chat services are not only more effective and responsive but also more cost-efficient compared to traditional phone and email support. Trusted by over 200 well-known global brands, we are committed to enhancing your customer engagement experience. By choosing DeskMoz, you can ensure that your customers receive timely and professional assistance, ultimately boosting your business's success.

Hippo is an all-encompassing technology suite designed to enhance your marketing strategies and elevate customer experiences. It offers two primary features: - Conversational Support, which allows for top-tier customer assistance through chatbots that address inquiries and issues around the clock, as well as live chat options where agents can tackle more intricate challenges and offer tailored support. Additionally, it facilitates direct communication with customers via phone or audio/video calls. - Customer Engagement Automation manages various marketing elements of your brand, ensuring an outstanding experience throughout the entire customer journey. You can send out messages and campaigns efficiently across multiple platforms. With Hippo, you can provide proactive support to your customers, interacting with them through their preferred channels from a unified dashboard. This approach not only enhances engagement but also ensures that each customer receives a uniquely personalized experience that fosters loyalty.

All communication tools can be unified. Your district's mobile app, mass notifications, online conferences, permission slips, as well as the web conference, can all be unified. UNIFY all communication tools in your district, classrooms, and sites. You can also monitor them. UPGRADE your basic communications by adding bundled-in features such as Conference Sign Ups, Forms & Permission Slips, and more. SOLVE QUERIES ABOUT Sending Urgent Alerts, Report Card and Attendance Notices.

Insocial provides a platform for gathering customer feedback at various stages throughout the customer journey, enabling businesses to derive actionable insights aimed at enhancing the overall customer experience! Customer Experience (CX) encompasses the entirety of interactions that occur between a business and its customers or potential customers, where each interaction is assessed against the expectations held by the customer. Failing to meet these expectations can hinder the development of customer loyalty and place you at a disadvantage against competitors in the long term. It's essential to collect critical customer feedback at key moments throughout the journey, allowing you to convert these experiences into real-time data that can be relayed back to your team. By leveraging insights from your customers, you can immediately enhance your online reputation across your website, social media platforms, and improve your visibility in Google search results through effective SEO and SEA strategies. Additionally, continuous feedback can lead to innovative improvements, creating a cycle of positive reinforcement that benefits both customers and the organization.

Work together with your team and connect with clients seamlessly. Utilize any communication method across various devices, no matter your location. With a unified platform for telephony, PBX, messaging, meetings, and contact center functionalities, you can easily engage with both customers and colleagues. Equip your employees with the necessary tools to enhance their productivity. This single application facilitates customer interactions and team collaboration effortlessly. Agents can work from anywhere while still delivering exceptional service to clients. Streamline your tasks with one comprehensive app for calling, messaging, and virtual meetings, allowing for real-time collaboration without interruptions. Implement intelligent features to communicate your availability effectively to your peers. Maintain strong connections and boost productivity with ease. Enjoy a complete suite of voice communication solutions, including fixed and mobile telephony alongside PBX, all centralized in one location. Regardless of the device or platform used, the calling experience remains consistent whether it’s via cellular, PSTN, or the internet, ensuring smooth and reliable communication. The ability to connect seamlessly enhances both individual and team performance, creating a more efficient working environment.

Discover effective SMS solutions for your business to both send and receive messages seamlessly. Whether online, through an API, via email, or directly integrated into your application, our service is designed to be simple, swift, and dependable. We utilize optimal routing to ensure your messages are delivered with the utmost reliability. Our pricing structure is straightforward and equitable, charging you only for what you consume. With our SMS API, integrating SMS capabilities into your application is a quick and easy process. Leverage our advanced SMS Gateway technology to enhance your application and bring your projects to life using our robust messaging APIs. This way, you can communicate efficiently and effectively with your audience.

The easiest email marketing platform that you have ever used. It's simple and intuitive to use, and it doesn't require you to "hunt" for what you can do. Simple, straightforward email automations. You can immediately move on to the next step without having to look at documentation, watch videos, or train your staff. You can send a broadcast to multiple contact lists simultaneously, as well as dynamic segments and groups of tagged people. Personalize any contact property from your database, including engagement, interests, behavior, etc. Contacts who engage with your broadcasts can be triggered into automated email sequences. With our intuitive drag and drop editor, you can create beautiful responsive emails. WYSIWYG is for minimalistic design or raw HTML for pixel perfection. Realtime engagement Tagging to track opens, clicks and messages received. To fine tune your audience, you can suppress segments, Tags, or upload suppression lists.

Amazon Simple Notification Service (SNS) is a comprehensive messaging platform designed for both system-to-system and app-to-person (A2P) communications. It facilitates interaction between systems through a publish/subscribe (pub/sub) model, allowing messages to flow seamlessly between independent microservice applications or directly to users via SMS, mobile push notifications, and email. The pub/sub capabilities for system-to-system interactions support topics that enable high-throughput, push-based, many-to-many messaging. By leveraging Amazon SNS topics, your publishing systems can efficiently distribute messages to a wide array of subscriber systems or customer endpoints, including Amazon SQS queues, AWS Lambda functions, and HTTP/S, thus allowing for concurrent processing. Additionally, the A2P messaging feature empowers you to send messages to users on a large scale, utilizing either a pub/sub model or direct-publish messages through a unified API. This flexibility enhances communication strategies for businesses aiming to engage their users effectively.

Achieve your onboarding, signup, and retention targets by harnessing real-time insights from surveys. UserLeap offers a microsurvey platform designed to consistently uncover opportunities for enhancing product experiences. With a clear understanding of customer needs, you can accelerate your growth trajectory. Trusted by top global companies, UserLeap delivers immediate survey insights that inform decision-making throughout the entire feature development process. Whether you’re mapping out your product roadmap or executing deployments, you’ll gain valuable learning as you iterate, allowing you to proceed with assurance. By revealing insights across the entire customer journey, you can align product development with real-time data that benefits your organization as a whole. Once you've captured users' attention, it's essential to effectively showcase your product's capabilities. By eliminating barriers and demonstrating value swiftly, you can successfully onboard a greater number of users. Encourage visitors to confidently register from your homepage or marketing site. Remember, the customer experience is just the beginning of a fruitful relationship. Continuously engage and support your users to ensure long-lasting satisfaction and loyalty.

Amazon MQ is a cloud-based managed message broker service that utilizes Apache ActiveMQ, simplifying the process of establishing and running message brokers. These brokers facilitate communication and information exchange between various software systems, which may be built with different programming languages and operate on distinct platforms. By managing the provisioning, setup, and upkeep of ActiveMQ, a widely-used open-source message broker, Amazon MQ significantly eases your operational burden. Integrating your existing applications with Amazon MQ is straightforward, as it supports industry-standard APIs and messaging protocols such as JMS, NMS, AMQP, STOMP, MQTT, and WebSocket. This adherence to standards often eliminates the need to alter existing messaging code when transitioning to AWS. With just a few clicks in the Amazon MQ Console, you can provision your broker while ensuring compatibility with version upgrades, allowing you to utilize the latest version supported by Amazon MQ. After the broker is set up, your applications will be able to seamlessly produce and consume messages, streamlining your workflow and enhancing overall efficiency. Additionally, this service provides scalability, allowing you to adjust resources based on your application's needs, ensuring optimal performance at all times.

Voiso, a cloud-based contact centre solution, allows you to easily set up, scale and manage your contact center, while improving customer experience and business metrics. Contact center capabilities include local calling experience, smart auto dialers, AI-powered voice recognition, agent management features and omnichannel support. Voiso combines it with pre-integrated integrations with major CRM/helpdesk systems. Voiso helps you scale your communications, reach customers even in highly regulated countries, and expand your business internationally.

Customers have moved beyond simply wanting an omnichannel experience; they now anticipate it as the standard. Our cloud-native contact center solution ensures that all communication channels are integrated within a single interaction, allowing agents to deliver superior service more efficiently. With features like effortless switching, transfers, and real-time coaching, agents can respond promptly to customer needs. Customers benefit from reduced wait times, fewer handoffs, and no more interruptions, eliminating the need for them to take notes during calls. This is the ideal standard for customer service. We aim to empower agents while equipping customers with the self-service options they crave. By incorporating Machine Learning, our omnichannel contact center platform elevates the customer experience, allowing clients to assist themselves while enabling agents to tackle more intricate inquiries. Our intelligent bot utilizes sentiment analysis and Natural Language Understanding, seamlessly linking to CRM systems and other resources to provide a truly unified and smooth customer experience. Ultimately, this approach not only enhances customer satisfaction but also optimizes agent performance.

Netfone offers a comprehensive Unified Communication Ecosystem tailored for businesses across Australasia, New Zealand, and Southeast Asia, encompassing audio, video, messaging, data exchange, and IoT device management. By engaging customers through various channels such as Voice, Video, SMS, and Cloud-to-Cloud, businesses can enhance their communication strategies and significantly boost customer satisfaction levels. Collaborating with Netfone ensures faster decision-making, improved access to vital business intelligence, and heightened responsiveness to client needs. Choose to partner with us today to experience a remarkable improvement in service quality. Many organizations prefer Netfone's innovative solutions over conventional phone systems, as they provide a more effective way to secure their investments and stay aligned with technological advancements. Embrace the future of communication with Netfone, and unlock new opportunities for growth and efficiency.

IBM Watson Media solutions allow you to integrate AI into your media workflow or video library. This allows you to increase viewer engagement, video analytics and delivery, as well as monetization. IBM Enterprise Video Streaming is able to power video-based communications, from employee town halls to trainings and department meetings to digital events - boosting engagement virtually from anywhere. Administrators can manage a secure user experience with a cloud-based solution that eliminates the need for IT updates and costly updates. This includes AI-driven deep searching and the ability track usage down to the individual user level with metrics such as when content was accessed and device information.

Elevate your live streaming experience with Wirecast, the go-to solution for professional video production. Tell your narrative, expand your viewer base, and foster a vibrant community. Whether you’re broadcasting from the comfort of your home or the excitement of a packed festival stage, Wirecast empowers you to showcase your interests to the world in real-time. Your ideal broadcasting setup is ready for Wirecast; simply connect your cameras and microphones, and seamlessly integrate your videos and graphics. Wirecast is equipped to manage every aspect of your production. Transform your streams to resemble high-quality television broadcasts. With a user-friendly interface and advanced production capabilities, your streams will align perfectly with your creative vision. Experience exceptional live encoding that ensures your audience enjoys top-notch video quality, regardless of where they tune in from, giving you peace of mind as you put on a stellar show. With Wirecast, your streaming aspirations are not just a dream but a reality waiting to unfold.

Perenso's virtual trade show platform allows distribution companies to host an online event with complex ordering capabilities. Perenso Cloud Show makes complex ordering easy and enables you to reach a larger audience, grow your revenue, and protect your investment. Cloud Show reflects the best aspects of a physical B2B trade fair, including: -a customizable lobby Live chat facilitates interaction between attendees and vendors -brandable vendor booths -Viewing and sharing vendor content Live negotiating and doing deals at-show Complex orders can be placed at-show Perenso Cloud Show can be used as an online-only event or in conjunction with a trade show (with Perenso Trade Show platform), to create a hybrid event.

ApsaraVideo Live serves as a comprehensive platform for live streaming, accommodating both audio and video through advanced content hosting and delivery systems, as well as extensive real-time transcoding capabilities. This service ensures high-definition streaming with minimal interruptions, offering low latency and the ability to handle numerous concurrent users with ease. Additionally, ApsaraVideo Live is compatible with various platforms and provides software development kits (SDKs) for multi-client video recording and playback. Thanks to its cloud synchronization technology, users can enjoy synchronized playback across multiple devices seamlessly. The platform also employs a variety of security measures, including URL encryption, video encryption, and anti-leech tactics, to protect content from unauthorized access and illegal broadcasts, thereby addressing concerns about copyright infringement and live video bootlegging effectively. Overall, ApsaraVideo Live combines cutting-edge technology with robust security features to deliver a reliable and user-friendly streaming experience.

Covideo is a video messaging platform that professionals can use to stand out in their inbox, make stronger connections, increase their email open rate, and increase their CTR. You can record high-impact, low-effort videos and text messages that are extraordinary. You can upload your existing videos, or use your smartphone or webcam to record unique videos. To create the best video content, you can use our screen recorder to capture your screen, yourself or both. Clickable CTA buttons are a great way to drive engagement and provide clear next steps. You can either create your own landing page or choose from one of our ready-to use designs. Covideo integrations can streamline your workflow and improve output. Covideo can be installed to your Salesforce, Office 365 Outlook, Outlook, or Gmail. To make your message more accessible, add captions and use our trim-and-merge feature to combine multiple videos. Website overlay can be used to drive traffic to the relevant sites by placing your video over the URL of your choice. Request a demo to see Covideo today!

Upgrade your company's communication effortlessly from a single platform. AINA specializes in creating top-of-the-line Push-to-Talk handheld devices. By blending the established preferences of walkie-talkie radio users with cutting-edge LTE/IoT technology, AINA introduces a modernized version of radio communication, referred to as Radio 2.0. The company provides a range of Push-to-Talk applications tailored to your specific communication requirements, whether you need to connect with one group or implement a comprehensive Lone Worker Protection system for your staff. AINA is dedicated to assisting you in finding and implementing the ideal Push-to-Talk solution for your organization. Reach out to us and take the first step! Say farewell to complex configurations and installations, as all you have to do is open the app and press to talk. Additionally, your AINA Small Talk subscription comes with a Dispatcher platform, allowing you to engage with your talk groups, track the locations of your team members, and manage call requests. You can seamlessly use your AINA Small Talk subscription alongside any of AINA’s PTT handheld devices, ensuring a unified communication experience. Embrace the future of communication with AINA and enhance your team's connectivity today!