Best Communications Software in Africa - Page 94

Virtual IP PBX (Private Branch Exchange), or Phone System Appliance – CompletePBX is the heart and soul of Xorcom's hardware and software telephone systems. It's built on top of Asterisk and Linux platforms and is designed for stability and high performance. CompletePBX was built from the ground up to offer ease-of-use, advanced features, and security at all levels. Get a fully functional, free CompletePBX 5 virtual machine evaluation now! CompletePBX certification training is available online for free. It will guide you through the basics of the system. You can save a lot of time and effort if you do it yourself. We can help you get there quicker.

Ybug empowers users of websites to provide visual feedback by sending annotated screenshots, while also automatically gathering relevant contextual details about their browsing environment. With Ybug, you can access vital information to address any bugs effectively. Alongside the user’s feedback, Ybug captures essential data such as browser environment details and Javascript console outputs. Users have the capability to take screenshots, annotate specific areas, and utilize a virtual pencil to draw or add shapes like arrows and rectangles. Furthermore, Ybug seamlessly integrates with your brand, allowing you to customize its colors, text, languages, and more to match your style. This comprehensive tool ensures that you receive all the necessary information to resolve issues efficiently. Ybug automatically gathers environment details, including the site URL, user’s browser type, operating system, and display dimensions, while also recording any Javascript errors and console output. As a result, debugging becomes an effortless task, enabling quicker resolutions and improved user experiences.

Softeligent assists in efficiently managing your telecom expenditures, encompassing landline services, internet access, data connections, and mobile services. By utilizing Softeligent, you can streamline your services, ultimately reducing the financial burden linked to wireless devices and service agreements. Additionally, it enables you to monitor your inventory effectively. You can leverage Softeligent to allocate IT-related costs appropriately across different departments in your organization. Furthermore, by keeping tabs on your IT assets through this platform, you gain insights that enhance your overall management of owned resources, ensuring optimal use and cost efficiency.

Sayint is instrumental in identifying essential action items by effectively capturing and converting customer interactions into valuable insights. This information can be leveraged by pertinent stakeholders to enhance, automate, or innovate crucial business operations. Unlike the typical industry practice of reviewing only 2-3% of conversations, Sayint enables organizations to analyze every single interaction. Additionally, the platform notifies relevant teams of possible threats and compliance breaches, thereby minimizing the chances of incurring penalties. Consequently, the process of documenting and verifying compliance becomes significantly streamlined. By tracking key performance indicators such as C-SAT, NPS, and CES in alignment with industry standards, and by facilitating a comprehensive review of customer journeys from various data sources, Sayint adopts an all-encompassing strategy to improve customer engagement and operational efficiency. This integrated approach empowers organizations to make data-driven decisions and foster stronger relationships with their customers.

SIPTRUNK simplifies the process of becoming a reseller for SIP trunking services. With our dependable and high-performing network alongside advanced software tools, you can quickly start earning commissions and providing cost savings for your clients. Our user-friendly control panel eliminates the complexities involved in onboarding customers. We take care of the intricate details, allowing you to resell SIP without needing extensive expertise. There are no contracts or upfront fees required, and you won't have to purchase any hardware since we manage taxes, billing, and customer support. This allows you to concentrate on expanding your business. You will earn monthly income for as long as your clients remain subscribed to the service, and every new customer adds to your ongoing revenue stream. In North America, a significant 45% of businesses are utilizing SIP trunking, with forecasts suggesting this could rise to 67% by the end of 2017. As a result, many of your potential customers are likely to transition to SIP soon, whether they choose your services or not. This trend highlights why SIP trunking has gained immense popularity among businesses. By joining us, you can be part of this growing market and capitalize on the increasing demand.

Socialive’s AI-powered video creation platform is the fastest and most cost-effective way for anyone to record, edit, publish, and livestream professional video. The platform provides an intuitive experience for everyone, transforming people without formal video training into full content creators and reducing production time and costs for video experts. The platform unlocks limitless potential for internal and external communication use cases by democratizing the ability to make video. Leading enterprises and high-growth companies including Charles Schwab, Deloitte, Nike, Oracle, TikTok, The New York Times, Walmart and Zendesk use Socialive to drive business value through better, more frequent video production.

Mobile-first incident management significantly reduces the duration between detection and response. Our Security Services equip clients with cutting-edge technology that enables live video streaming and location sharing with their security teams in real time during incidents. By utilizing our flexible pricing program, you have the autonomy to determine how and when to bill your clients. You can incorporate the iFollowAlerts program into your service offerings or provide it as an independent product. You only incur costs based on the bandwidth consumed, ensuring transparency with no hidden charges. Your entire security team can be operational in under 48 hours, thanks to our user-friendly Control Hub and straightforward interface that allows for efficient alert management with minimal training. With iFollow Alerts, your personnel are not confined to a desk, as the Control Hub is fully responsive and designed for mobility. In fact, numerous users who have desktop access opt for our mobile solution, highlighting its convenience and efficiency for on-the-go operations. This flexibility allows for better coverage and quicker response times, ultimately enhancing overall security effectiveness.

Ecosmob provides market-leading expertise and solutions for businesses around the world that implement trending technologies. Modernize your network with cost-effective and advanced solutions. Ecosmob offers innovative VoIP services that are tailored to your business' needs. Ecosmob has extensive expertise in Open Source Telephony development. You can create interactive, scalable and robust web applications with the most advanced tech stacks. A responsive website will take your business to the next level and make your brand stand out from the rest. Mobile application development services can help you expand your digital reach and reach a wider audience. We create mobile applications that are highly scalable and robust to meet your business needs. AI and ML technologies can open up new business opportunities and possibilities.

Easily and affordably establish a customer service or support call center with SIMPSY Voice, a product from SIMPSY LLP designed specifically for business call centers. This system enables you to monitor interactions between your virtual agents and customers effectively. By offering competitive call rates and minimal subscription fees, it assists businesses in offshoring or outsourcing their customer support services. With SIMPSY Voice, you can create a global presence using local phone numbers, facilitating your marketing efforts across various countries. The system seamlessly integrates with a CRM, converting phone numbers into the names of prospects or clients. Agents have the capability to document every interaction they have with customers, ensuring comprehensive records are maintained. You can receive incoming calls from any location and make outgoing calls without incurring high international rates. Enhance the caller experience by automatically greeting incoming callers with pre-recorded messages and allowing them to navigate directly to the right person based on their input. This solution not only streamlines communication but also improves overall customer satisfaction.

We provide geographic telephone lines tailored to your business's location. If your enterprise operates on a global scale, our telecommunication solutions can furnish you with local numbers from every region and country where you have a presence. Utilizing the advanced WebRTC technology that underpins Sword, you can set up call reception from any device, whether it's a fixed line, mobile phone, or IP system. Additionally, Sword is capable of diverting calls to your personal number or voicemail if you encounter poor data coverage. This means that whether you're in the office, at home, or traveling, your business remains accessible at all times. Say goodbye to missing important calls and eliminate the need for costly roaming fees or dual-SIM devices. By downloading the Sword app, you can seamlessly make and receive calls from your PC, mobile, tablet, or SmartTV. With our multi-line WebRTC technology, your business phone line stays connected and available on any device you choose, ensuring you remain in touch wherever you go. Embrace the flexibility of modern communication and never miss another opportunity.

Enhance your calling experience with a cloud-based call log that allows you to track, sync, and manage communications efficiently. With Call Message Management, you can boost productivity during each call, minimize expenses, alleviate stress, and gain instant access to call history and status. Experience seamless collaboration around the clock, whether on mobile or web, and synchronize instantly with assistants or team members. The platform is user-friendly and can be tailored to fit your needs. You can monitor, record, and allocate calls all in one place while customizing contacts, alerts, notes, statuses, workflows, and actions to suit your preferences. Additionally, create shared call logs for each project, tagging and organizing calls with ease. In a world where paper, emails, and texts are becoming obsolete, streamline your communications with just a few clicks. CallPlease is tailored for anyone or any team that relies on phone messages to enhance efficiency, speed, cost-effectiveness, and accuracy. No matter the size or configuration of your team, CallPlease adapts to you and ensures better communication all around. This innovative solution is essential for modern workplaces looking to improve their communication strategies.

Connect, previously known as Qnnect, is the internal social network that ensures the security your employees have been looking for. Strengthen your corporate culture with a universally accessible tool designed for everyone. Connect transcends being merely an application; it embodies a comprehensive solution. Our dedicated Customer Success Team is actively engaged in supporting you to meet your business objectives through the effective utilization of our technology. Each client receives personalized assistance from a Customer Success Manager at all stages, from the initial setup to the post-launch phase of the app, ensuring a smooth and successful experience. This commitment to ongoing support enhances the value that Connect brings to your organization.

Every day, a range of critical incidents occur, such as extreme weather events, workplace violence, active shooter situations, terrorism, and IT or power outages. With Everbridge Mass Notification, you can rapidly connect with and inform your entire organization in the event of an emergency, all within mere seconds. This platform supports two-way communication, enabling you to effectively mobilize your response team. It ensures the safety of your personnel while safeguarding your operations, supply chains, and brand reputation. You can communicate swiftly and reliably during crises with a system that is trusted by millions across more than 200 countries and territories. Additionally, the platform features secure collaboration that protects your data through over 325 security controls, allowing you to store information in your chosen country. You can broadcast messages to nearly any communication device or channel, whether it be audio, text, or mobile. Selecting your audience is straightforward, as you can choose individuals or groups using lists or geo-targeting. This functionality facilitates critical two-way communication, ensuring that you remain informed about the safety of your people. Ultimately, having a dependable communication strategy in place can make all the difference in effectively managing emergencies and maintaining operational continuity.

RapidReach serves as an Emergency Notification System that allows for swift and straightforward communication with individuals listed on your emergency contact lists. This service is not only highly secure but also holds ISO 27001 and 9001 certifications, ensuring top-notch reliability. Leveraging various communication channels, RapidReach efficiently connects with people in a timely manner. Many clients prefer the RapidReach SaaS model due to its affordability and the absence of maintenance requirements. Its versatility makes it a preferred choice for diverse applications, including emergency response, business continuity, lone worker safety, operations management, incident management, and much more. Alerts can be triggered in multiple ways, with the most prevalent method being manual activation through a web interface. Additionally, users can also initiate alerts via a mobile-optimized website, phone calls, a WEB service API, email, or a specially designed notification panel that remains active at all times. The flexibility of these activation methods enhances the overall effectiveness of RapidReach in urgent situations.

A comprehensive solution for multi-channel recording, quality oversight, and voice analytics, utilized by businesses globally, ensures compliance and enhances security while elevating service standards. By leveraging audio mining and speech-to-text capabilities alongside a sophisticated text indexing and search functionality, organizations can gain valuable customer insights. Smart Interaction Recording operates as a cloud-based, multi-tenant platform that empowers Telecom Operators to deliver a robust range of services. This enables operators to offer corporate clients compliant recording solutions tailored to industries like finance, insurance, and healthcare, ensuring they meet regulatory requirements while enhancing operational efficiency. Furthermore, this versatile platform supports continuous improvement in customer engagement and satisfaction.

Envision a platform tailored for enhancing interactions between businesses and customers, offering a suite of integrated services such as Event Management for both virtual and in-person gatherings, Surveys, ECommerce, and Email Marketing, all designed for user-friendliness and aimed at advancing your business. With WorkOutLoud, seamlessly connect your organization to your clientele, fostering connections among customers facing similar challenges. Retaining customers is crucial, and simply overlooking their needs or desires to collaborate with peers is not a viable solution. Embrace your dedication to enriching the customer experience, which not only boosts referrals but also opens doors to new business prospects, while providing valuable insights into customer worth and engagement. By prioritizing these connections and experiences, businesses can thrive in an increasingly competitive landscape.

Enhance both your customer and employee experiences by leveraging real-time data for informed decision-making, suitable for businesses of any scale. Our sophisticated web platform allows you to design straightforward and effective surveys effortlessly. You can gather valuable customer feedback using our applications available on Android and iOS devices, accessible through web, tablet, or phone. Analyze comprehensive metrics on customer interactions and satisfaction via our intuitive web dashboard. Utilize these insights to implement proactive measures aimed at boosting overall customer contentment. Furthermore, our online surveys are functional offline; responses are stored on mobile devices until internet connectivity is restored. Benefit from in-depth analytics and insights derived from the data provided by your respondents. Additionally, you have the option to showcase your organization's special offers and promotions during survey participation. Select from a variety of question formats, including radio buttons, checkboxes, star ratings, numerical ratings, and NPS. Our platform also accommodates surveys in multiple languages, ensuring a broader reach, and supports various media formats, such as images and videos, enhancing the survey experience. This comprehensive approach ensures you capture the necessary data to drive meaningful improvements in your business.

TheTexting’s Messaging API provides the capability to transmit Short Message Service (SMS) and Multimedia Message Service (MMS) communications to over 180 countries around the globe. Utilizing TheTexting’s robust Messaging API, users are able to send millions of messages internationally on a daily basis. With straightforward integration options and round-the-clock technical assistance, you can benefit from rapid global communication while enabling messaging features on any website, app, or system. Additionally, two-way messaging can be supported through long numbers, and you can send messages displaying your business name when Sender ID is permissible. Essentially, an API functions as a structured set of communication methods that facilitate interaction between different software components. In the realm of messaging, an API acts as a conduit linking a software or application to a messaging provider, enabling the efficient transmission of messages to mobile users. This system empowers users to seamlessly integrate messaging capabilities into their websites, third-party applications, mobile apps, and customer relationship management systems, thus enhancing overall communication efficiency. By bridging the gap between various platforms, it ensures that messages are delivered swiftly and effectively.

This Communications Platform as a Service (CPaaS), equipped with an API and low-code capabilities, is tailored to assist enterprises in minimizing expenses, simplifying processes, and expediting IT initiatives. Users can quickly design and automate customer journeys using an intuitive drag-and-drop editor filled with robust building blocks (nodes). Transitioning to low-code development can significantly shorten the time required to launch new applications and customer journeys. The platform allows for the seamless consumption of events from current systems to initiate customer communication workflows. It enables the integration of customer interactions with backend systems, facilitating comprehensive automation from start to finish. Users can effortlessly test, deploy, and make iterative adjustments to workflows within a secure and scalable serverless framework. Additionally, the platform boasts a rich array of communication APIs and SDKs, including options for SMS, voice, push notifications, RCS, WhatsApp, and video, allowing businesses to connect with customers on their chosen channels. This flexibility not only enhances customer engagement but also streamlines operational efficiency across various platforms.

CallMonitor is tailored for business leaders, managers, and supervisors who utilize mobile call operators in their teams. This comprehensive call monitoring software is equipped with features designed to enhance business productivity while keeping you well-informed. It offers valuable insights and engaging statistics related to your company's phone communications. After installing CallMonitor on your employees' devices, you can immediately start monitoring calls and easily access their call history, logs, recordings, and performance metrics through your web browser. Additionally, it includes a customer database that tracks call patterns for each client. With CallMonitor, you can review the entire call history and logs for your workforce, ensuring effective oversight of your call center's operations. The software provides a diverse array of statistics that aid in the efficient management of your call center, and it also allows you to listen to recordings of each call made by your operators, all thanks to its high-quality call recording capabilities. This tool is essential for maintaining a high level of accountability and performance tracking within your team.

GFI FaxMaker stands out as a premier fax server, enabling users to engage in digital faxing without relying on conventional hardware. This innovative solution allows for the electronic sending and receiving of faxes through a user-friendly web interface, email, or directly from integrated applications, making it accessible from virtually any location and on any device. With the capability to manage faxes from computers, tablets, or smartphones, users can easily utilize email services like Microsoft Exchange or Gmail, or opt for a web interface for their faxing needs. Furthermore, faxes can be dispatched directly from applications via APIs or through a print-to-fax functionality. To ensure accurate delivery, the system features automatic inbound routing through email, which streamlines the process and enhances efficiency. This method not only saves valuable time and resources compared to traditional fax machines but also minimizes the likelihood of sensitive documents being misdialed, lost, or exposed to unauthorized individuals. By utilizing faxing protocols, GFI FaxMaker offers a level of security that surpasses that of conventional email, incorporating robust security measures such as Active Directory support and data encryption. Additionally, it allows users to back up and maintain a comprehensive archive of all fax communications, ensuring that important records are safely stored and easily retrievable for future reference.

Joy Fax Server enables users to send and receive faxes over a public phone line within a network setting. This user-friendly fax software also facilitates the management of group faxing and contact lists for faxes. When incoming faxes arrive, the server can automatically print them or forward them to your email inbox. Outgoing faxes are submitted through the Joyfax Client, which operates on workstations or terminal server clients like Citrix. Clients on the network receive automatic notifications regarding incoming faxes as well as the status of their outgoing fax submissions. Features include the ability to send faxes to email, automatic routing of faxes, and faxing over IP (FoIP), which can reduce call costs by up to 90%. Additionally, users can receive SMS alerts for both incoming and outgoing faxes, utilize a blacklist feature to prevent junk or spam faxes, and enjoy straightforward faxing that is as quick as printing. The system is integrated with the 3CX Phone System PBX and is compatible with all versions of Windows and Windows Server, both in 32-bit and 64-bit formats, ensuring broad accessibility and ease of use. Furthermore, its robust functionality makes it an essential tool for organizations looking to streamline their communication processes.

AnyClip is revolutionizing the intersection of video and artificial intelligence through its innovative Visual Intelligence technology. By harnessing the power to extract valuable data from videos, users can transform previously unused video libraries into dynamic assets that are easily discoverable, searchable, and measurable for effective merchandising. This marks the launch of the first AI-driven platform designed for comprehensive video management, marketing, distribution, analytics, and monetization—all in a fully automated, centralized, and efficient manner. - Video Management: Streamline your video oversight in one place. - Video Distribution: Share your videos across any platform effortlessly. - Video Revenue: Achieve unprecedented monetization success. - Video Marketing: Enhance the performance of your marketing and customer-oriented videos. - Video Analytics: Delve into detailed insights about your video content. - Live Events: Host extraordinary live video events while boosting the return on investment for your video on demand (VOD). - Internal Communications: Consolidate company-wide events and knowledge sharing. - Video APIs: Integrate intelligent video features into your processes and products seamlessly. This comprehensive approach ensures that every aspect of your video strategy is optimized for maximum impact and efficiency.

The emergency notification systems Swift911™ and Rave Alert™ merge top-tier alerting capabilities with comprehensive incident management tools, resulting in a highly effective communication strategy for your organization. These systems are supported by a public safety-grade infrastructure that ensures high security and redundancy, thus guaranteeing rapid delivery and exceptional reliability. SwiftReach has established itself as a premier provider of emergency notification and incident management solutions since 2001, earning trust across government, utility, education, healthcare, and corporate sectors. Based in Mahwah, New Jersey, SwiftReach uniquely operates its own telephony network, distinguishing itself from other notification providers. With just three clicks, users can simultaneously dispatch tailored alerts across various channels, streamlining communication in critical situations. This level of efficiency is crucial in ensuring timely responses during emergencies.

myconvento provides all the essential tools required for effective corporate communications. The core concept of myconvento is to merge previously distinct communication functions into a cohesive PR management platform. With a well-structured database and automated workflows, routine tasks become effortless, significantly lessening your workload. Its contemporary and user-friendly interface adjusts seamlessly to your system, enhancing the enjoyment of your work. Public relations professionals understand that tedious routine tasks are a necessity in crafting compelling corporate communications. These tasks encompass tasks such as researching pertinent recipients, managing mail distribution, maintaining addresses, and documenting all relevant activities. By streamlining these processes, myconvento allows teams to focus on strategic initiatives rather than getting bogged down in administrative details.