Best Communications Software in Africa - Page 86

Staffbase is an internal communications platform that allows you to plan, communicate, engage, and measure. We help leaders and communicators unite their organization around shared stories and make internal communication accessible from any device, anytime, anywhere. Staffbase makes it easy to create, design, publish, and manage your content in one place. Notify employees via email or targeted push about any updates that could have an impact on their work. Analytics can help you identify opportunities for truly impactful communications, and quantify the results. Join over 400 enterprises around the world who are using Staffbase to solve communication problems and offer employees the best experience.

Userbrain will show you what is working and what isn't for your product. It's a simple tool that allows you to create a user test in just minutes and receive results in just a few days. Userbrain is a great tool for UX designers, researchers, and managers. You'll be able to create products that people love to use with Userbrain. You can see how people from different backgrounds, locations, and devices interact with your product.

Our all-inclusive Contact Center Platform is designed to significantly boost your CRM's efficiency while simultaneously improving the overall customer experience. By enabling your teams to manage twice the number of calls and automatically record call interactions, you can significantly enhance productivity. Gain vital insights into customer conversations, including valuable product feedback and competitor mentions, which will empower you to make informed adjustments for widespread improvements. Our advanced AI technology streamlines processes from virtual agents to call routing, as well as analytics and speech recognition, making your workflows more intelligent and simpler. Benefit from essential integrations, conversation tools, and analytical insights that your Contact Centers need to elevate the customer journey. Samespace Contact Center optimizes and enhances the conversations your agents have with both prospects and customers, whether through phone calls, chatbots, or social media interactions. With our platform, you can ensure that engagement is not just efficient but also effective every single time. Enjoy the peace of mind that comes with knowing your communication strategies are informed and impactful.

A business chat application facilitates seamless communication between your clients and customer service through either chat or an appealing form embedded on your website. Essentially, it provides a compact interface that enables real-time interaction with each potential visitor to your site or online store. However, the benefits extend beyond just chatting. This business chat feature can be integrated with our Co-browsing application, allowing customers to share their screens with you. Consequently, you can assist customers in creating new user accounts, completing transactions, filling out forms, or locating specific information. You have the ability to take control of the customer's web browser, regardless of their geographical location, making it a straightforward and contemporary tool for enhancing customer support. This innovative approach not only simplifies assistance but also fosters a more engaging and personalized experience for users.

Netmail provides assistance with the migration, implementation, adaptation, and operation of Microsoft 365, while also equipping you with essential software to ensure you stay in control of your data and information. The Netmail Cloud, which operates within ISO 27001 certified data centers, guarantees legally compliant archiving for emails and files, alongside software as a service tailored for data and information management tasks. With our managed services, you can work seamlessly with Microsoft 365 and NetGovern, alleviating any concerns. The e-mail archiving service "as a service" in the Netmail Cloud ensures that your emails and files are archived not only legally but also in a manner that withstands audits. Our solutions are designed to meet the standards of the EU GDPR, GOBD, and the specific requirements for the separate archiving of private emails as mandated by the Telecommunications Act, ensuring comprehensive compliance. This commitment to security and regulatory adherence reinforces your organization's trust in our services.

ProtoSphere is an innovative business collaboration platform that enables organizations to swiftly establish a 3D immersive space tailored for various applications such as e-learning, virtual meetings, conferences, scientific research, and collaborative efforts in sales and manufacturing that require advanced data visualization. This software facilitates global teams to seamlessly connect their top talent and pertinent information, empowering them to make informed business decisions anytime and from anywhere. It provides all the essential components needed to build your custom 3D virtual environment, including server and client software, comprehensive management and administration tools, as well as user-friendly tools for integrating content and data feeds into the virtual space. Additionally, ProtoSphere is designed to operate on the widely used Microsoft Windows server and desktop platforms, ensuring compatibility and ease of use for a broad range of users. By leveraging these capabilities, businesses can enhance their collaborative efforts and drive productivity in a dynamic virtual setting.

LinkPoint360 offers solutions that streamline email integration and the upkeep of CRM records through accessible inbox features. With just a single click, users can document emails and access real-time CRM information without having to leave their email interface. This empowers users by providing options for meeting notes, synchronization, and editing, all while prioritizing productivity and maintaining security. Utilizing LinkPoint360 allows for the viewing, recording, creation, and synchronization between email systems and Salesforce/Microsoft CRM, ensuring effortless email integration across various platforms. The company is committed to designing the most user-friendly, secure, and adaptable integration solutions available today. By enhancing user workflows, LinkPoint360 paves the way for improved interactions with CRM systems. Users can work efficiently between their inbox and CRM, eliminating the need for constant system switching or manual data input. This leads to increased user adoption, enhanced insights, and better reporting capabilities, ultimately boosting projections, outcomes, and return on investment. You can confidently install the solution knowing it complies with your system requirements, backed by the expertise of our dedicated in-house support teams, ensuring a smooth transition. With LinkPoint360, organizations can maximize their productivity and streamline operations seamlessly.

Crystal Quality is a comprehensive web-based multimedia recording platform designed for TDM, analog, and VoIP environments, accommodating a variety of telephony interfaces such as analog trunks/extensions, digital trunks (ISDN BRI/PRI, E1/T1), digital extensions, VoIP trunks/extensions, alongside discrete and trunked radios. Avdor CIS's Crystal Quality facilitates the management of diverse recording types, including those for call centers, contact centers, telephony, mobile devices, screen captures, SMS, and Skype for Business, all through an intuitive and aesthetically pleasing user interface. The CIS platform provides multiple flexible pricing options, making it simple to select the most appropriate plan tailored to your business requirements while maximizing benefits and cost efficiency. This innovative solution from Avdor CIS consolidates call recording and monitoring into a singular, exceptional offering that meets all your organizational needs seamlessly. Ultimately, Crystal Quality enhances operational efficiency by integrating various communication forms into one effective system.

SparkTG is transforming the landscape of cloud telephony with its innovative cloud IVR solutions. Reach out to us to discover how our IVR services can enhance your business operations. Building customer trust is essential for any organization aiming to boost sales, deliver exceptional service, and increase profits. SparkTG plays a crucial role in fostering that trust during customer interactions. We guarantee an impressive uptime of 99.99%, ensuring that your business experiences minimal disruption. In the event of any issues, we maintain active call connectivity with reliable backup solutions. Our audio quality is top-notch, and we provide continuous network monitoring 24/7 to preemptively address potential problems before they impact your operations. Our dedicated customer support team is available around the clock to assist you. Additionally, we prioritize your security by encrypting all calls, utilizing advanced protocols like Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP), ensuring that your communications remain safe and secure. With SparkTG, you not only get a service provider, but also a partner committed to your success.

We are a dedicated agency specializing in video insights, utilizing a distinctive methodology that involves self-filmed videos. Our approach provides genuine, real-world insights designed to drive meaningful action. With a global reach and quick turnaround times, we ensure online efficiency in our process. Our method combines self-curated smartphone video submissions with structured questions distributed through email or SMS surveys. The qualitative videos we gather uncover intricate details and highlight various issues, while the quantitative responses offer strength and help in prioritizing findings. Clients gain access to the Verbate platform and its technology, which can be leveraged for both spontaneous projects or through a subscription model. The user-friendly software allows you to create personalized surveys and observe the incoming videos in real-time. Our extensive recruitment network enables communication with consumers across the globe. Feedback from consumers is promptly uploaded to our platform, facilitating swift analysis, and you can choose to view and listen to the feedback as it arrives, with or without our additional insights. This comprehensive approach ensures that our clients receive timely and actionable insights tailored to their needs.

Grasp seamlessly integrates various communication channels to weave a cohesive narrative from all your interactions with customers. This approach empowers you to take charge of your customer service experience. Whether through email, phone calls, chat, or social media, you're more reachable than ever before, fostering a stronger connection with your clientele. However, maintaining oversight is crucial. Grasp organizes every interaction into a unified timeline, ensuring you seize every opportunity for meaningful dialogue. By consolidating your customer engagement moments into a straightforward timeline, you maintain a clear view of relationships, allowing your support team to address issues directly and effectively. Achieving first-contact resolution consistently is now within reach. Take the initiative to engage proactively with customers about their inquiries—that's how you enhance satisfaction. We assist you in identifying and articulating your customers' needs clearly. Grasp thrives on a foundation of positive energy, an experience palpable in our collaboration. Your customers will undoubtedly sense this uplifting approach every time they reach out to you, reinforcing their loyalty to your brand. In this way, Grasp not only facilitates communication but also transforms customer interactions into lasting relationships.

Immediate adjustments to routes are executed as soon as rate modifications or overrides are applied. Our system incorporates numerous safeguards aimed at boosting revenue while avoiding situations where traffic is routed at a deficit. It effectively reduces mistakes and guards against losses that may arise from the daily task of managing intricate vendor rate sheets. We provide a comprehensive array of tools focused on enhancing profit margins for domestic shipments. A common concern expressed by potential clients is the delay between the creation of a new routing strategy and its actual implementation. During the waiting period for a new routing solution to become operational, financial losses can accumulate. In an industry where profit margins are exceptionally narrow, such delays are simply unacceptable. This challenge within the sector inspired FastLink to innovate, pushing us to enhance our auto-routing solution to outperform competitors in terms of speed and intelligence. After thorough evaluation, our skilled programming team committed themselves to this task, determined to deliver a superior product. Their dedication not only aims to solve the existing issues but also to set a new standard in the industry.

The era when customer service was confined solely to phone calls is over, and it will not return. Nowadays, companies face the challenge of engaging with customers through various platforms such as email, chat, and social media. Customers now anticipate seamless communication through their preferred channels without resorting to phone calls. Despite many organizations striving to offer multi-channel support, the level of service remains highly variable. While a significant number of businesses acknowledge the necessity for multi-channel customer service, effective and uniform implementation in their call centers remains elusive. Often, customers find themselves compelled to use the phone if they seek substantial help. The inconsistency in service across these different channels can be attributed to organizations, whether by choice or not, inadvertently segregating these channels into distinct groups, which leads to disjointed customer experiences. Consequently, this fragmentation hinders the ability to provide cohesive and reliable support across all communication avenues.

A robust and user-friendly audio recording application for Mac, this software enables you to easily capture sounds and music from any active application, website, or VoIP conversation with remarkable simplicity. Notably, it allows simultaneous recording from multiple applications, enhancing your multitasking capabilities. Additionally, the integrated audio editor provides a convenient way to modify audio clips without switching to another program. With iEasyRecorder, recording music on your macOS is more straightforward than ever. Whether you're streaming a music video on YouTube or tuning into a podcast, you can click the record button to effortlessly store audio in high-quality formats such as MP3, AAC, or M4A. This software supports audio capture from various applications, including Spotify, iTunes, and web browsers like FireFox, Safari, and Chrome, as well as media players like QuickTime and VLC. It also features VoIP call recording, enabling you to capture audio from voice communication tools like Skype, iChat, and FaceTime. Furthermore, it works effortlessly with online radio platforms, such as Lastfm and GrooveShark, and integrates smoothly with your existing VoIP applications, making it an essential tool for anyone looking to enhance their audio recording experience.

A user-friendly application that utilizes personalized templates to gather information. This collected data can be leveraged to generate reports tailored to the specific kind of information obtained. It features an intuitive template designer that allows users to craft new templates in just a few minutes. By analyzing the gathered data, users can create reports that aid in recognizing patterns and trends. The results can be uploaded to a secure cloud storage accessible from any location, or alternatively, users can opt to store them locally for immediate report generation. This flexibility ensures that users can choose the best method for managing their data and insights.

You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.

We provide a user-friendly application that consolidates educational resources generated by life science companies, allowing healthcare professionals and their teams to quickly access essential information for patient care. We take great pride in the statistic that 90% of our clients would endorse our services to their peers. While we could elaborate endlessly on our achievements, we believe it's more impactful for you to hear feedback straight from our users. To ensure optimal patient care, healthcare practices require immediate access to life science specialists, regardless of their location. With our Virtual Meetings feature, practices can now conduct remote training sessions or individual consultations that mimic the experience of face-to-face interactions, fostering effective communication and collaboration. This innovative approach not only saves time but also enhances the overall quality of care provided.

We are committed to providing Restaurant Chains with the best technology resources. This is essential to streamline operations and meet growing customer demands. Our Supervisor Module will help you identify opportunities to improve customer service and keep you informed about your business processes. You can take full control of your business operations through monitoring your agents, inventory, analytics, and more. The system can be tailored to your specific needs. Our sophisticated phone router reduces wait times and improves customer service. Calls can be sorted, managed and distributed to an agent. All features are customizable. Our VoIP Softphone software allows you to replicate the functionality of your desk phone right on your screen. It includes all the necessary features, including call transfer, hold, multiple lines, voicemail, and call transfer. The server allows you to manage your team's communications easily.

We provide actionable insights derived directly from our clients’ key stakeholders, including their customers and employees, which fosters ongoing enhancement of their strategies and business operations. Our approach is highly pragmatic, built on extensive experience in leadership positions within companies similar to those we serve. We possess a deep understanding of our clients' requirements and exhibit creativity in crafting tailored solutions. Each of our seasoned Client Executives acts as a dedicated point of contact, allowing us to thoroughly comprehend your business and ensuring a smooth collaboration. We eschew generic methodologies; instead, each project is uniquely designed to address the specific needs of our clients. Rather than producing reports filled with statistical data that may go unused, we prioritize operational insights that also deliver strategic benefits. Examples of our popular offerings include service recovery action alerts, reports based on customer feedback from the field, and notifications for employee recognition, all of which further enhance our clients' operations. In this way, we not only meet expectations but consistently work to exceed them.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

Various communication channels such as Voice, Chat, Email, SMS, WhatsApp, Facebook, Instagram, Twitter, LinkedIn, Appstores, Forms, and Blogs are effectively managed by your Representatives or our Bots, ensuring that customer needs are met while discerning their intents to provide you with valuable insights that enhance their experience. By integrating artificial intelligence, we streamline automation processes to ensure both Customers and Agents benefit from a smooth and cohesive interaction. With machines designed to assist you, there's no reason not to leverage their capabilities to boost your productivity by up to 300%. Our reputation for delivering a Telecom-grade platform has transcended numerous borders, earning the trust of major players in Telecom, Energy, and Banking & Finance sectors to safeguard their most valuable asset: customer relationships. This commitment to excellence in service is what sets us apart in a competitive marketplace.

Surveys can be engaging and effective, yet they often fall short of expectations. Alarmingly, only 31% of market research firms believe that the data they collect is dependable. This is precisely the motivation behind the creation of Newlio. Just as emails are crafted to maximize click-through rates and websites are designed to enhance conversions, Newlio surveys are tailored to elicit genuine responses to your inquiries. If you prioritize the accuracy of your survey findings, you've found the right solution with us. The Newlio platform, when combined with an appropriate audience and well-formulated questions, consistently yields valuable insights. We cater to your audience, no matter where they are located. Uniquely, Newlio features an audience engagement score (AES) that parallels an email's spam score, allowing you to verify that your survey is fully optimized before launching. Through a sophisticated algorithmic methodology, Newlio monitors various factors such as question types, engagement duration, response trends, and a host of other metrics. This level of analysis ensures that your surveys not only reach but resonate with your target demographic.

Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.

Why choose MeetCheap? The answer is straightforward: we offer our services at just one-tenth of the cost of our competitors while delivering a robust, dependable, and user-friendly web conferencing experience. Our exceptionally low rates have made it accessible to individuals and businesses in every corner of the globe that has internet access, eliminating the notion that such services are solely for wealthy corporations. We have democratized access to reliable conferencing solutions. At MeetCheap, we manage every aspect of our service, including the data center, ensuring there are no intermediaries or third-party involvement; it’s just us directly serving our clients. By eliminating middlemen, we pass those savings directly to you, our valued customers. With over 8 years of experience in providing web conferencing solutions, we are continuously enhancing our offerings. In the realm of webinars and video conferencing, you won’t find a more comprehensive package at such a competitive monthly rate. Experience the benefits of our videoconferencing platform for as low as $9.97 per month, designed to cater to all your virtual meeting needs. Join us today and see the difference for yourself!

Transforming the relationship between brands and consumers through innovative connections and creativity is essential. The demands of your consumers are constantly changing, and we adapt alongside them. Collect a diverse range of user-generated content (UGC), such as customer feedback, visual media, and inquiries from shoppers. Utilize our sampling services and community to gather more content quickly. Engage with shoppers at the onset of their purchasing journey. Identify consumers while they are actively shopping and provide them with an exceptional shopping experience. Enhance your search traffic by showcasing genuine customer content that appeals to search engines. Be present during all significant moments that influence purchasing decisions. Forge connections that empower individuals to shop with assurance, regardless of their location. Ensure that relevant content is accessible whenever and wherever consumers conduct their research — whether in-store, online on your site, or through social media platforms worldwide. Harness buyer insights effectively; discover valuable information about your customers with our comprehensive tools. This knowledge allows you to design superior products, craft impactful marketing strategies, and deliver captivating shopping experiences that resonate with your audience. Moreover, by staying attuned to consumer trends, you can continuously refine your approach to meet their evolving expectations.