Best Communications Software in Africa - Page 50

Craft and distribute HTML email newsletters in just a few minutes! Designing professional-quality emails has never been simpler. Effortlessly organize and sort your lists of clients, potential customers, and additional contacts. Additionally, monitor who has opened and engaged with your campaign instantaneously. Stay informed about your audience's interactions for more effective communication.

Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.

Askia specializes in developing innovative technology aimed at deciphering and forecasting human behavior. It has become the preferred technology ally for forward-thinking market research firms, encompassing major global entities like Ipsos, GfK, Kantar TNS, BVA, and Hall & Partners, alongside mid-sized independent firms and small agencies with minimal staff. Numerous organizations have constructed their research frameworks around Askia's advanced technology, integrating APIs and automation as fundamental components. The company offers comprehensive software solutions for data collection and reporting, in addition to a range of professional services. In terms of data collection, Askia supports various methods, including online collection with no completion costs, CATI via VoIP and IVR for inbound communication, and CAPI for mobile interviewing on iOS and Android platforms, enabling offline data gathering. Additionally, they facilitate mixed-mode projects that combine different data collection techniques and offer robust API integrations for seamless web services. On the reporting front, Askia provides extensive capabilities such as data processing, tracker management, both online and offline analytics, and tabulation, along with the creation of dynamic online dashboards to visualize data trends effectively. This holistic approach empowers organizations to harness data in powerful ways, ensuring they gain valuable insights into human behavior.

Harness the knowledge essential for informed decision-making. Discover a more intelligent method for collecting insights from relevant news sources and informative websites tailored to your interests. Stay attuned to the pulse of your sector, along with the topics and trends that shape its evolution. Our service provides 'more signal, less noise' daily to global business teams and knowledge professionals, helping them navigate through information overload and thrive. Utilize the potential of aggregation to uncover new facts and trends that will keep you ahead of the competition. Identify practical insights to capitalize on emerging opportunities. Remain updated on crucial news, significant events, and other publicly available web content, all organized in one convenient location. Effortlessly compile and analyze succinct information regarding an industry or competitor that could influence your decisions, opportunities, strategy, and growth. Transform websites into real-time notifications and create a feed for any public source to monitor its updates seamlessly. By using our feed builder or robust API, you can convert any webpage into a dynamic feed, ensuring that you never miss critical updates again. This streamlined approach empowers you to make more informed choices and strategically position yourself in the market.

Enghouse Vidyo is an advanced video conferencing and collaboration solution that empowers organizations to host online meetings and promote interaction among teams, clients, partners, and suppliers. This platform delivers a cohesive user experience across various devices, including mobile phones, desktops, and conference room setups, which guarantees smooth and consistent communication. With a strong emphasis on security, Vidyo safeguards communications in cloud, hybrid, and on-premise environments, complying with stringent regulations such as SOC 2 and HIPAA. Its expedited cloud deployment features enable swift implementation, minimizing disruption to existing operations while ensuring a fast return on investment. Furthermore, by incorporating video into omni-channel contact centers, Vidyo significantly improves customer experience (CX), allowing agents to evaluate circumstances in real-time, which results in faster resolutions and enhanced service quality. Overall, Vidyo stands out as a valuable asset for organizations seeking to elevate their engagement and communication strategies effectively.

IVM is a telephone answering system, voice mail and phone attendant that can be installed on Windows computers. It can also be used to answer calls using professional telephony lines or voice modems. You can also create sophisticated telephone interactive response systems. There are many exciting ways that IVM can be used to help you serve your customers, save time, and provide information.

Intelligent decisions are rooted in intelligent data. For three decades, AMI Strategies has been delivering a comprehensive range of advanced, AI-driven solutions that transform global expense and mobility analytics, revealing depth, detail, and actionable insights from what has often been perceived as flat, unstructured data. With the innovative data solutions from AMI Strategies, organizations gain a clear view of their international expense and technology landscape, encompassing wireline, wireless, IoT, utilities, cloud, and SaaS invoices, enabling them to make quicker and more informed decisions that enhance efficiency, generate savings, and create value. The platform streamlines, audits, and optimizes vendor expenses and cloud data, extracting valuable insights, detecting irregularities, and achieving returns on investment of up to four times. Furthermore, it oversees all aspects of your operations, including expenses, procurement, fulfillment, and maintenance, while generating savings through strategic optimization efforts. This holistic approach ensures that businesses not only improve their financial performance but also enhance their overall operational effectiveness.

Amidst the chaos, there are valuable insights waiting to be uncovered. Begin your journey by inquiring, listening, and absorbing knowledge. Developing surveys and polls should be quick and efficient, as you have objectives to achieve that require valuable information for success. With a simple drag-and-drop interface, you can create a survey or poll in just a few minutes. This straightforward tool offers remarkable capabilities. Your surveys can be tailored to fit your vision perfectly, allowing you to customize their appearance to reflect your brand identity and preferred colors. Select from our array of pre-designed themes or craft a unique one from the ground up. Distribute your questions across various platforms and gather responses wherever your audience engages, be it WordPress, Twitter, or Facebook. You also have the option to share interactive polls and surveys through email. Once you've gathered your data, analyzing your results is a breeze, and exporting them to your desired applications like Google Sheets or Excel is seamless. With this level of accessibility, you retain complete command over your data, empowering you to make informed decisions. Embrace the power of data collection and transformation into actionable insights.

Asterisk is a versatile open-source framework designed for creating various communication applications. It transforms a standard computer into a robust communications server. Asterisk serves as the backbone for IP PBX systems, VoIP gateways, conference servers, and numerous other tailored solutions. Its users range from small enterprises to large corporations, call centers, telecom carriers, and government bodies across the globe. Available at no cost, Asterisk thrives under the sponsorship of Sangoma. Currently, over a million Asterisk-based communication systems operate in more than 170 nations. Remarkably, nearly all companies listed in the Fortune 1000 utilize Asterisk in some capacity. Most frequently implemented by system integrators and developers, Asterisk can serve as the foundation for a comprehensive business phone system or can be employed to augment an existing setup or connect disparate systems. Whether you're interested in crafting a personalized system with Asterisk or purchasing an efficient, affordable turnkey solution, explore the options available to determine the best fit for your needs. With its flexibility and wide-ranging applications, Asterisk continues to evolve, ensuring it meets the demands of modern communication.

eXprts offers much more than just a system for processing invoices and managing expenses; it serves as a comprehensive solution for various challenges in wireless management. Our platform is built upon a fully automated engine that handles invoice processing, validation, and audits, while also incorporating a wide array of integrated features designed to alleviate the complexities your company may face. Among these features is a reliable Web 2.0 procurement portal that seamlessly aligns with your current approval workflows and business operations. Additionally, when devices arrive at your location, our inventory and arrival tracking tool ensures that your commitments to end-users are fulfilled, allowing you to maintain your own device pools and significantly reduce procurement times from days to mere hours. Furthermore, our extensive suite of software and services for managing Market Data entitlements, inventory, and invoices acts as a single-source solution, streamlining the often overwhelming tasks associated with procurement, management, and cost control related to market data. This holistic approach not only enhances productivity but also provides peace of mind by simplifying the entire process.

MangoApps is an AI-powered intranet and employee experience platform that serves as a single hub for communication, collaboration, knowledge, and daily work tools. Built for companies with both office-based and frontline teams, it eliminates the inefficiency of juggling multiple disconnected apps by giving every employee one secure place to access what they need—anytime, from any device. The platform blends a modern intranet, mobile-friendly frontline employee app, and intelligent AI Assistants to make it effortless for people to connect, share updates, manage projects, and find critical resources. From corporate announcements and real-time chat to document libraries, learning modules, and workflow automation, MangoApps provides everything in a consistent, easy-to-navigate environment. With powerful integrations to 200+ business systems, organizations can centralize operations while keeping the tools they already rely on. Advanced search and AI capabilities ensure that answers are fast, accurate, and permission-aware. Enterprise-grade security certifications like HITRUST, SOC 2 Type II, and ISO 27001 keep data safe, while a mobile-first design ensures frontline workers stay informed and engaged. Adoption rates regularly exceed 90%, and companies see measurable improvements in productivity, retention, and culture. Whether connecting a few hundred staff or a global workforce of hundreds of thousands, MangoApps helps bridge the digital divide, cut down app sprawl, and give every employee a clear, consistent experience—driving better outcomes for the business and its people.

UserVoice is the leading platform for product feedback from B2B Software as A Service (SaaS). UserVoice integrates with your existing systems to add quantitative metrics to the qualitative feedback that you receive. Get feedback directly from your end users. You can easily capture feedback from customer-facing employees right from the place they work. Our Slack and Microsoft Teams integrations make it easy for your entire company to see what customers are saying.

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

The VRS is a multi-channel voice recording application that can record voice calls. It is commonly used for recording telephone lines, radio station logging, and control room recording. The VRS records up to 64 audio channels simultaneously and uses advanced audio compression to reduce file sizes. You can search for and play recordings sorted by channel or date.

Look no further if you are looking for a personalization solution that will increase sales, customer engagement, and provide better insight into your customers than any other solutions. Imagine a tool that knew the preferences of your customers before they visited your site and could recommend the right products to them at the right time. Segmentify provides a personalized shopping experience at every touchpoint for each customer, giving you an advantage over your competitors. Segmentify, powered by machine-learning technology tracks and targets individual website visitors based on their unique online shopping habits better than any personalisation tool on the market. Forbes named us one of the top machine-learning companies to watch.

Filestage is an enterprise-ready online proofing tool that allows teams to quickly get their work reviewed, approved, and approved. Filestage automates, organizes, and automates feedback throughout the proofing process. It reduces errors and ensures compliance. Allow clients and colleagues to view and annotate files immediately for marketing campaigns, video productions, website design, product catalogs, or any other purpose - and to approve files once they are complete. Filestage is a great fit for creative agencies and marketing teams of small, medium, and large companies. Filestage has over 530k users around the world, including customers like Sixt, Lufthansa and NBC Universal. Sharp, GroupM, Sharp, and many others.

Someone is online, saying something, somehow. Is your brand ready for a response? Consumers trust reviews more than a personal recommendation. Positive reviews encourage people to contact a business by clicking to visit their site, calling or visiting. You can choose which review score and platform you want to highlight. Customised notifications for managers, customers, and brands. Our API allows you to display testimonials and customer reviews on your website.

Enhance your marketing strategy by utilizing engaging interactive quizzes, contests, polls, and a variety of 50 animated games that are designed for high conversion rates. Offer incentives to customers for every interaction and experience they encounter with your brand throughout their entire journey. Seamlessly integrate the platform with your enterprise data tools to eliminate data silos. Qualifio Engage empowers large brands and media organizations to connect with audiences across various digital channels through over 50 interactive formats, including quizzes, contests, surveys, tests, and animated games. The platform is fully compliant with GDPR regulations, allowing for the collection of valuable first- and zero-party data that can be integrated into your current systems for enhanced data analysis. Currently, more than 400 clients across Europe are leveraging Qualifio Engage, making it a trusted solution in the market. By incorporating these interactive elements, you not only enrich customer experiences but also drive deeper engagement with your audience.

Beekast is a digital platform designed to assist you in organizing, managing, and monitoring your meetings and training sessions, regardless of whether they occur online or face-to-face. Enhance the structure of your gatherings while fostering collaboration and creativity through user-friendly activities, enabling you to gather insights and maintain a written record of all the ideas discussed. With Beekast, your meetings can achieve significant outcomes and translate into actionable results. So, how does it operate? Step 1: Set up your session Step 2: Upload your presentation slides and incorporate activities. Step 3: Invite your colleagues to participate and facilitate the session in real-time! Join the ranks of companies like Google, Microsoft, Total, IBM, Lilly, EDF, and many others that utilize Beekast for their organizational needs, transforming their meetings into productive experiences. Your team’s collaboration and creativity will flourish with the right tools at your disposal!

Experience a mass email solution integrated within Gmail that achieves unprecedented open rates. Craft cold email campaigns with sequences designed to enhance response rates significantly. Implement mail merge campaigns featuring automatic follow-up messages and seamlessly pull data from Google Sheets instead of outdated CSV files. Send personalized emails as replies within the last conversation thread for each recipient, ensuring a more tailored approach. Effortlessly schedule and monitor your email performance through tracking of opens, clicks, and replies. Enhance your list's deliverability with our integrated verification tool to ensure optimal results. Ditch CSV files and elevate your outreach by connecting directly to Google Sheets, enabling personalized mass emails utilizing any data column from your spreadsheet. Harness Gmail's advanced search functionality to locate messages containing potential recipients, then simply click the Build Email List button to generate a list of email addresses from those conversations. This is the only mass email platform offering such a unique capability! Discover the simplest method for executing cold email sequences within Gmail today. Your outreach will never be the same again.

Powell 365, which is made up of two pillars * Powell Intranet for Corporate Communications and Employee Engagement * Powell Teams to improve Microsoft Teams with IT governance and better usage for end-users Our templates are both customizable and ready-to-use. They can be used to improve communication and collaboration and to transform business processes in the hybrid office. Powell 365 is a Digital Workplace that uses Microsoft 365 and is open to third-party cloud providers. This allows you to maximize the potential of your Microsoft 365 investment in order to get the most from your Digital Workplace. Powell 365 provides ready-to-use, fully customizable templates that can be used to bridge the Intranet with Microsoft Teams. It is easy to install and can be customized to meet your needs. It allows for the digitalization business processes, such as employee onboarding or sales RFPs.

4Voice's telecommunications specialists thoroughly evaluate every aspect of your voice communication requirements to create a tailored solution that aligns with your company's budget, bandwidth, and specific priorities. With personalized service and dedicated training, you can expect a seamless deployment process without any downtime, allowing your team to concentrate on essential tasks. Regardless of whether you are making calls from a home office, various branches, or while working remotely, your voice communications are securely managed, ensuring that the cloud service is efficient, clear, and dependable. Moreover, businesses can potentially cut their phone expenses by up to 50% with 4Voice's offerings. By utilizing 4Voice, you benefit from a unified infrastructure that supports both voice and data (Internet), providing local, domestic, long-distance, toll-free, and eFax services, all available at an affordable price. This comprehensive approach simplifies communication while enhancing overall productivity across your organization.

Eliminate unnecessary emails from your Inbox and maintain that organization. Clean Email offers an effective solution for managing a cluttered mailbox filled with unread and unwanted messages, all while prioritizing your data security and privacy. With our innovative email inbox cleaner application, you can streamline the process of handling your emails. Rather than getting bogged down by individual messages, Clean Email categorizes your Inbox into intelligent views through the use of rules and filters, making email management much simpler. This tool consolidates your messages into easily manageable bundles, grouping together those that you are likely to clean in features like Quick Clean and Smart Views, which include categories such as “Old emails” or “Emails from social platforms.” With just a click, you can achieve a state of email harmony. You can delete, archive, move, or label groups of emails all at once, rather than having to sift through them one by one. Clean Email not only helps you tackle an overflowing Inbox but also ensures that your privacy is safeguarded throughout the process. Experience the ease of email organization today.

Agents have the ability to manually initiate each call, assess whether they are speaking to a live person or a voicemail, and choose if they want to leave a message. This functionality stands out as one of the key compliance features offered by Arbeit Click. By eliminating the detrimental three-second pause that typically signifies an autodialer, the platform reduces the chances of contacts disconnecting before the conversation begins. Arbeit Click is designed for efficiency, allowing agents to reach more contacts by streamlining this process. The setup is both quick and uncomplicated, ensuring minimal disruption before, during, and after implementation. With a user-friendly interface, your team can swiftly adapt to making more compliant calls. Additionally, the platform offers the ability to listen to live or previously recorded calls, aiding in the training and development of agents. You can also take charge of your call and campaign data thanks to advanced search features, and you have the flexibility to determine how many calls each agent can handle simultaneously. This level of control enhances operational efficiency and supports better performance metrics across your team.

Video Gateways allow for advanced Real-time Communication on existing Contact Centers. Multi-channel coverage for Web Browsers and Mobile Devices.