Best Communications Software with a Free Trial of 2026 - Page 77

Vodia is a software-based PBX that runs on Windows and Linux. It offers all the advanced features you would expect from a full-featured PBX, including call queues, auto attendants and call forwarding. Vodia is also the pioneer in Multi-Tenancy. You can host Vodia on a dedicated VM( Virtual Machine) in the cloud, premises, and maintain multiple FQDNs for each customer. Sign up for a hosted demo license code for 60 days.

Intellicon is an OmniChannel Contact Center + Help Desk Software that provides a pleasant customer experience. Engage with customers on the channel that suits them best. Phone, SMS, Email, LiveChat, Social Media etc. IntelliDesk is a tool that automates the Help desk process and increases interdepartmental coordination. For customer data collection, you can create multiple forms and attach them to different campaigns. A real-time dashboard is the best way to monitor multiple aspects of the system in one place. For seamless data flow, Intellicon can integrate with your CRM, Helpdesk ERP, Sales Portal, ERP, Sales Portal, and Ecommerce. Our campaign builder makes it easy to create campaigns and IVRs from anywhere. Enjoy a delightful customer experience with Intellicon CX Center Solution's refined capabilities.

The Auto Mail Sender™ Birthday Edition (AMSBE) is a tool specifically created to automate the process of sending birthday greetings and seasonal messages. With a few simple adjustments in the settings, users can easily utilize this convenient application for dispatching automatic well-wishes. It categorizes your connections into two groups: contacts (available for Personal and Commercial licenses) and employees (included in Enterprise licenses). Additionally, it offers features such as "Sends ahead," "Moves weekend sending to Friday," and "Resends wishes if they fail," among others, ensuring that no important greeting is overlooked. This comprehensive functionality makes it an invaluable asset for managing your celebratory communications efficiently.

Gain complete insight into your organization's telephone call metrics through dynamic graphical web reports. Create personalized live dashboards featuring detailed call statistics that enhance your business intelligence efforts. Whenever a call is placed to or received by your organization, your phone system generates a small log that captures essential details about the interaction. This log typically includes at least the date and time of the call, its length, and the originating and receiving phone numbers. Call logging refers to the process of gathering and analyzing these logs, followed by providing statistical presentations and reports based on them. The formats and methods for collecting call logs can vary significantly among different phone systems, making their interpretation a specialized skill. Fortunately, with our extensive experience across more than 250 distinct phone systems, our solutions simplify this complexity. As a result, regardless of your phone system's configuration, your call data is displayed in a clear and universally understandable format, ensuring accessibility for all users. This ease of understanding empowers organizations to make informed decisions based on their communication patterns.

Trust+ is an innovative call recording solution that allows recordings to be shared directly with callers. This service not only enhances customer convenience but also promotes exceptional transparency, reinforces trust, and serves as a significant competitive advantage in the market. Seamlessly integrated with your IVR system, Trust+ empowers callers to decide if they want their conversation with the contact center to be recorded. When a caller selects this option, the conversation is captured and securely stored within the Trust+ platform. Additionally, the caller receives an SMS notification detailing where they can easily access their recording. Trust+ is ideal for any organization prioritizing high-quality customer service, spanning various industries such as telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare, thus ensuring a broad applicability across diverse sectors. This versatile tool not only enhances the customer experience but also strengthens the relationship between service providers and their clients.

Hello Customer is an end-to-end customer feedback management platform. It allows you to collect, analyse, and respond to customer feedback in real time. You can create customer satisfaction surveys using NPS, CSAT, CES or CES. Our AI engine ISAAC allows you to instantly see where your product is doing well and where it needs improvement.

Integrating SMS into your omnichannel marketing approach can initiate tailored, real-time interactions with your clientele. Munvo’s SMS Gateway© enables seamless communication between companies and their customers using instant mobile messaging. This tool allows for the creation of tree-like conversation flows and the ability to send lists of SMS numbers to specific short or long codes, thereby enhancing the mobile marketing channel for more direct and personalized engagement. It also offers direct integration with your marketing automation platform, providing a direct link to your mobile messaging provider (MMP). By eliminating SMTP protocol delays, which can last anywhere from 30 to 300 seconds for both delivery and response of incoming messages, it significantly improves response times. Additionally, it boosts configuration flexibility for managing incoming messages and streamlines the integration with various SMS service providers. Furthermore, it systematically archives and categorizes bounces against successfully delivered messages, ensuring better tracking and analysis of communication effectiveness. This comprehensive approach not only strengthens customer relationships but also optimizes your overall marketing strategy.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

Omnitapps4 provides a distinctive platform for crafting engaging multi-touch experiences that effectively showcase your products or services. This intuitive software eliminates the need for any coding expertise, allowing anyone to dive in. With a variety of applications and a wide array of customizable options, you can design your own interactive experience that matches your desired aesthetic. You have the flexibility to display your own content, such as images, videos, and brochures, in a multi-touch setting, or you can highlight your products through interactive games. If you're short on time to develop your own experience, our dedicated Creations department is ready to assist you! We also offer personalized advice and will work collaboratively to find the best solution for your needs. Moreover, if you already have an app but feel the content is lacking, we will ensure that everything is thoroughly completed and functions seamlessly. In essence, we take care of the content for your configuration and turn it into an engaging interactive experience complete with a user-friendly interface, making the entire process smooth and enjoyable. By leveraging our expertise, you can elevate your presentations to new heights without the hassle.

We focus on delivering exceptional project management services tailored specifically for survey research firms. Our commitment to customer-centric solutions distinguishes us from our competitors, as we prioritize clarity and transparency in our policies to foster long-term partnerships. Clients can easily generate and distribute branded links to their customers and vendors, whether for their own end pages or those of their panel providers. Research companies have the flexibility to conduct studies using their own panel of respondents or by collaborating with panel vendors. Our platform provides real-time statistics on redirections, including details on completed surveys, disqualified entries, and filled quotas. Additionally, users can create and oversee their own panels, effectively managing the entire business process cycle. Since 2012, Survey Back Office has established itself as a trusted partner in the survey research industry, continuously delivering project management solutions that meet the needs of our clients. We began our journey by developing a comprehensive project management solution for survey research in 2012, ultimately creating a portal designed to support both emerging and established survey research companies. As we move forward, we remain dedicated to evolving our services to better serve our clients in this dynamic industry.

UniVoIP's Cloud Contact Center, which is 100% scalable, ensures a customer-centric communication strategy that works seamlessly across all touchpoints including SMS, email and voice. UniVoIP's enterprise grade contact center technology is a leader in innovation. Agents and supervisors can engage, monitor, and proactively serve customers via their preferred media channels at a time and place that suits them best.

Survey Solutions now empowers its users to set up and manage their own cloud or local servers rather than relying on us to provision one for them. For comprehensive guidance, cost estimation tools, and answers to common inquiries, please refer to our documentation. This resource will assist you or your IT team in deploying a Survey Solutions server within your own infrastructure, ensuring that your data collection remains seamless. Create your surveys using a diverse array of standard questions, and take advantage of nested rosters, answer piping, cascading questions, linked questions, barcode scanning, and the ability to capture images and audio, as well as gather data from external sensors. Enhance your survey's accuracy by validating responses and directing the interview flow using the capabilities of .Net; apply macros, calculated variables, and lookup tables to build advanced data validation algorithms. Additionally, you can track survey progress in real-time by examining detailed paradata, enabling you to make informed decisions throughout your data collection process. This level of control and flexibility ensures that your surveys are both effective and efficient.

Messaging has become the preferred and rapidly expanding method of communication worldwide (Economist). Failing to engage with your customers through messaging means missing a monumental shift in customer interaction, comparable to the advent of email. We simplify the process for both businesses and clients to communicate directly. Our platform is secure, scalable, and highly effective. With Message Mate integrated into your website, customers can easily text your business, allowing your agents to assist them in real-time as they finalize their purchases. Customer inquiries are instantly forwarded to your team, enhancing the likelihood of conversions by making it incredibly straightforward for customers to reach out for assistance. Regardless of how your team chooses to respond, customers receive replies through text, ensuring they feel as if they are enjoying a personal dialogue with your brand. Additionally, messages can be directed to multiple agents via email, SMS, or through a user-friendly web dashboard, further facilitating seamless communication. This approach not only fosters stronger relationships with customers but also streamlines the purchasing process.

Mediahawk's call tracking and marketing analysis software is easy to use, and provides you with accurate data in real time about your marketing performance. Mediahawk allows you to confidently attribute sales to marketing campaigns or channels, so that you can quickly identify which activities produce leads and revenue. Get detailed insights on the marketing campaigns and sources that generate your most qualified prospects. Understand the entire buying process, including phone conversations, of your customers and optimize your marketing campaigns. Improve your website's conversion rate by identifying the pages that your callers visit before, during, and after a call. Integrate Mediahawk into your favourite martech tools, from Google and Facebook to HubSpot, Salesforce and more. This will streamline your reporting and help you work smarter.

We understand that you deserve the flexibility to record and listen to your calls according to your preferences. That's why our RECITE recording solution features 80 customizable widgets and dashboards, 100 levels of replay permissions, 8 different recording modalities, 50 pre-set and adjustable reports, and 4 varieties of built-in storage options. Additionally, it includes screen recording of the agent's desktop, synchronized with audio recordings, providing an all-encompassing view of customer interactions. Our Quality Management tool is designed for quality assurance, enabling the assessment of employee performance, ensuring compliance with corporate standards, and enhancing staff productivity. The Customizable Dashboards feature allows agents, supervisors, and administrators to monitor real-time metrics effectively. Moreover, web-based storage facilitates easy and secure sharing of files via email in .WAV format, making collaboration seamless. With these capabilities, our solution empowers organizations to enhance their communication processes and improve overall service quality.

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

Mobiess Insight serves as an all-in-one application for conducting audits and inspections, utilizing mobile forms to ensure adherence to regulatory laws, industry standards, and internal guidelines. This user-friendly mobile form design tool is capable of accommodating even the most intricate needs. Its robust audit engine is designed to handle various response formats, including text entries, dropdown selections, checkboxes, images, sketches, and beyond. The platform enhances communication and collaboration during the auditing process, breaking down barriers between different departments. Users can develop complex, hierarchical question templates with limitless levels of depth. Additionally, the option to integrate with the Mobiess Service Master module enables seamless auditing alongside service management tasks. With standard connections to numerous industry-specific CRM, CAFM, and IWMS systems, Mobiess Insight facilitates a paperless approach to managing compliance and audits, streamlining processes for greater efficiency. Overall, this innovative tool not only simplifies auditing but also promotes a culture of accountability within organizations.

Empower customers to arrange calls at their convenience, ensuring alignment with the brand’s schedule as well. Seamlessly transfer context to the agent, so customers can avoid unnecessary repetition. With rapid integrations into existing technologies, enterprise brands can revolutionize the customer experience in no time. The effectiveness of any tool is contingent upon understanding its relevance to your needs. Therefore, Mindful dedicates significant resources to provide clients with actionable insights regarding the implementation of its features in call center operations and customer experience metrics. Real individuals at Mindful collect data on your callback experiences, offering valuable insights into how Mindful's features influence performance metrics. By reviewing this information, you can gain a clearer understanding of the integration of Mindful’s capabilities within your customer engagement processes. Such insights not only enhance operational efficiency but also foster a deeper connection between the brand and its customers.

Affordable and straightforward broadcasting solutions allow you to send vital voice, text, and email communications to any group size with just a simple click or call. The subscription plans offer unlimited calls, texts, push notifications, and emails for a single annual fee, eliminating any per-call or long-distance fees. Messages can be dispatched in various formats based on the urgency of the message and the recipient's preferred method of communication, whether that be a text, email, phone call, or via a mobile application. For urgent messages, senders have the option to choose multiple formats simultaneously. Users can create countless contact subgroups, ranging from a single contact to thousands, ensuring that communications are targeted and relevant. Additional filtering options enable the dynamic creation of these groups for even more precise audience targeting. If you're not fond of your own voice, our text-to-speech functionality transforms typed text into an audio file, delivering your message in a selection of natural-sounding voices. Plus, our free smartphone app streamlines the process of sending messages, making it more convenient than ever. With these versatile options, effective communication has never been easier.

Capture every call and every interaction to transform customer engagements into a valuable resource of actionable data. Ensure complete documentation and streamline compliance processes. Effortlessly sift through extensive call recordings to verify compliance, resolve conflicts, and reduce risks. Align customer feedback with critical business objectives. Record all calls consistently; never overlook a single interaction. Prevent valuable customer data from being lost. Gain a comprehensive understanding of both your customers and your contact center's performance. Stay proactive in addressing technical challenges to reduce downtime effectively. Implement a crucial safety net by continuously monitoring your call center's infrastructure. Receive immediate notifications regarding potential issues to resolve them swiftly and avoid missed calls. Systematically organize call data to convert large volumes of recordings into well-structured information. Advanced metadata tagging features help automatically classify and arrange call data for easier access and analysis. By doing so, not only do you maintain compliance, but you also enhance overall operational efficiency.

ReviewPro offers a powerful suite of tools and processes that help hoteliers manage guest experience. Brands can now gather guest feedback from all touchpoints of the guest journey and manage it on a single dashboard. This allows them to gain valuable insights into areas that need improvement. Hoteliers can automate guest communication using an AI-driven messaging platform. This allows them to respond quicker and more efficiently to guests' queries and requests. These tools enable hoteliers to quickly fix problems while guests are still on the property. Guests' insights can be used to improve the guest experience, boost online visibility, improve rankings on OTAs, TripAdvisor, increase revenue, and raise reputation.

eGain Mail stands out as a premier web-based solution for managing customer service emails, enabling organizations to efficiently handle substantial amounts of incoming emails and web forms. By ensuring that each customer inquiry is addressed quickly and with professionalism, your business can set itself apart from the competition through outstanding customer service. This proactive approach not only enhances customer satisfaction but also builds a strong reputation in the marketplace.

SMSit is an innovative self-service SMS platform designed to facilitate the sending of text messages through a user-friendly online interface, complete with sophisticated features for managing comprehensive SMS campaigns and the ability to instantly top up your SMS credits. With our seamless quick SMS feature, you can dispatch text reminders in mere seconds, accessible at any time with just a simple click. Engage your customers with bulk SMS messaging campaigns for marketing and promotional purposes, while benefiting from real-time analytics and trackable links that enable you to assess the effectiveness of your outreach. SMSit ensures that your messages reach recipients promptly, and you can also automate the sending of reminders for billing through our convenient API. Customers can easily text keywords to a designated number to receive instant offers, allowing you to gather phone numbers for mobile marketing purposes. Utilizing a virtual number along with SMS keywords enables you to receive inbound texts, fostering interactive two-way SMS conversations with your clientele. Moreover, you can enhance your website's capabilities by integrating SMS functionality through our robust SMS API, making communication with your audience even more efficient and effective. This comprehensive solution not only streamlines messaging but also empowers businesses to connect more meaningfully with their customers.

QueueMetrics monitoring software allows you to track agent productivity, agent time, payrolls and measure targets, conversions, target rates, ACD, music on hold, outbound campaign statistics, and monitor real-time processes with customizable wallboards. It streamlines the daily work of call center agents by providing a dedicated interface with text messages, alarms options, and integrates easily to all modern CRM such as Vtiger and Salesforce. You can measure and improve your contact centre activities using more than 200 metrics. You can also manage your call center processes live with extensions and calls control and live alarms. Every year, more metrics and reports are available for free! QueueMetrics software can be used on premise or in the cloud for FreePBX S PBX Grandstream, Issabel FusionPBX, FreePBX, Yeastar S PBX and other Asterisk distros.

Effortlessly broadcast your events to your website, YouTube, Facebook, and over 30 other platforms with StreamSpot, which excels in automated content distribution for a seamless multi-platform experience. Our innovative streaming automation workflow is patented, allowing you to concentrate on the event itself rather than the technical aspects of streaming. With a single powerful platform that includes numerous integrations and comprehensive syndication capabilities, delivering your content to audiences across various devices becomes straightforward, enabling you to expand your reach and grow your global audience. High-quality broadcasts can be streamed to any device with internet access, and broadcasters have the flexibility to employ a variety of popular encoders and applications. For those seeking the utmost convenience, the StreamSpot ONE Encoder and our Turn-key Streaming Bundles offer exceptional simplicity. Utilizing the StreamSpot platform for live streaming ensures a complete and hassle-free end-to-end solution suitable for any organization or audience type. Whether you are broadcasting a community event, a religious service, or your next significant gathering, StreamSpot provides the tools needed for success. This versatility makes it an ideal choice for any event, big or small.