Best Call Recording Software in the UK - Page 4

Crystal Quality is a comprehensive web-based multimedia recording platform designed for TDM, analog, and VoIP environments, accommodating a variety of telephony interfaces such as analog trunks/extensions, digital trunks (ISDN BRI/PRI, E1/T1), digital extensions, VoIP trunks/extensions, alongside discrete and trunked radios. Avdor CIS's Crystal Quality facilitates the management of diverse recording types, including those for call centers, contact centers, telephony, mobile devices, screen captures, SMS, and Skype for Business, all through an intuitive and aesthetically pleasing user interface. The CIS platform provides multiple flexible pricing options, making it simple to select the most appropriate plan tailored to your business requirements while maximizing benefits and cost efficiency. This innovative solution from Avdor CIS consolidates call recording and monitoring into a singular, exceptional offering that meets all your organizational needs seamlessly. Ultimately, Crystal Quality enhances operational efficiency by integrating various communication forms into one effective system.

A robust and user-friendly audio recording application for Mac, this software enables you to easily capture sounds and music from any active application, website, or VoIP conversation with remarkable simplicity. Notably, it allows simultaneous recording from multiple applications, enhancing your multitasking capabilities. Additionally, the integrated audio editor provides a convenient way to modify audio clips without switching to another program. With iEasyRecorder, recording music on your macOS is more straightforward than ever. Whether you're streaming a music video on YouTube or tuning into a podcast, you can click the record button to effortlessly store audio in high-quality formats such as MP3, AAC, or M4A. This software supports audio capture from various applications, including Spotify, iTunes, and web browsers like FireFox, Safari, and Chrome, as well as media players like QuickTime and VLC. It also features VoIP call recording, enabling you to capture audio from voice communication tools like Skype, iChat, and FaceTime. Furthermore, it works effortlessly with online radio platforms, such as Lastfm and GrooveShark, and integrates smoothly with your existing VoIP applications, making it an essential tool for anyone looking to enhance their audio recording experience.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Don’t delay your advertising efforts any longer! Launching a new marketing campaign starts with acquiring a phone number that can be tracked. TrackMyLeads provides you with immediate access to the necessary phone numbers to kickstart your marketing initiatives. Whether you're looking for a number tailored to your local market or one for a distant city, opting for a local number is straightforward, quick, and the numbers are ready for immediate use. For those aiming for a broader reach, we offer a vast selection of toll-free numbers; simply pick your desired prefix, and you can complete the setup in just a few clicks. Understanding your cost per lead is crucial for ensuring that your marketing expenditures are being utilized efficiently. TrackMyLeads features an intuitive dashboard that offers a clear overview of which campaigns are generating the most leads, which leads are converting successfully, and the overall costs associated with acquiring each lead, enabling you to make informed decisions for future campaigns. With all this information at your fingertips, you can optimize your marketing strategies effectively.

Callback Tracker is a communications application that offers callbacks, live chats and email. It streamlines customer interactions. Callback Tracker is compatible with all major browsers. Callback Tracker works with any website and installation takes only minutes. You don't need to update your contact information or remember the country codes or call instructions. All communication is handled by one tool. You can receive phone calls, SMS messages, live chat, and email. The dashboard provides a complete overview of all communication, arranged chronologically. You can easily switch between chats, text messages, call logs, and text messages to ensure your customers get the support they need. Callback Tracker allows you to listen to all calls recorded so that you can improve your service and support.

VCC Live, an Enterprise Cloud Contact Center software provider, has been establishing its international presence for over 10 years as a reliable business solution to companies that deal with wide-ranging customer communications via a variety channels including Phone, SMS and Email. Learn more about our solution at https://vcc.live/

Cloud-based call center solutions, commonly referred to as Software as a Service (SaaS), represent a significant improvement over traditional on-premises systems. The Castel Call Center as a Service operates on a subscription model that utilizes cutting-edge technology to ensure that agents can engage with customers swiftly and effectively. By adopting our cloud-based solution, your organization benefits from a modern call center that offers both scalability and reliability, all while eliminating the need for costly installation, management, and maintenance of physical hardware or software typically required by on-site platforms. Moreover, Castel streamlines all your inbound and outbound workflow processes along with its applications into an integrated portal that is accessible via a single link, enhancing overall operational efficiency. This innovative approach not only simplifies communication but also empowers your team to prioritize customer satisfaction.

Just as your smartphone serves a purpose beyond simple voice calls, our telephone systems incorporate advanced features that enhance both communication effectiveness and customer satisfaction. Our offerings encompass everything from advanced business phones to intuitive marketing solutions, all specifically selected to contribute to your company's growth. These telephone systems transcend the standard landline concept… Monitor your unanswered calls, seamlessly connect your CRM with your business phones on your computer, and ensure all conversations are automatically saved in the cloud. Additionally, enjoy the flexibility of managing cordless calls throughout your premises with a promise of full coverage. With these tools, your business can thrive in today’s competitive environment.

Since 2005, ingover Group has been a European SaaS publisher and telephone operator. It is a true expert in business telecoms and has been offering Ringover since early 2018, a voice-video-chat-sms and call centre communication solution, 100% Cloud, to 10,000 users. Ringover integrates with business apps and provides real-time statistics. This makes it easy to manage business communications in just few clicks. Our keys: End-to-end technological expertise, an easy-to-use interface, and support at every stage. Ringover makes it possible to communicate with your business from anywhere in the world using smartphones or PCs. All you need is an internet connection.

maaiiconnect makes customer engagement simple. It is the only cloud-based platform that combines digital and telecom communications to enable businesses to deliver seamless customer experiences. Be truly multichannel. You can centralize channels such as WhatsApp Messenger, Facebook Messenger, WeChat and Facebook Messenger, SMS and Virtual Numbers, Video Conferencing and a Web Communications Widget to Live Chat and Web calls into one place. This includes all customer information, CRM, ticketing system and rich insights.

Jog.ai allows you to remain focused on the call, no matter if you're hosting a conference call with 10 or more people. We record and transcribe your call so you can mark important moments in real time. Jog can identify who is speaking so that when you look at a call, it looks like a screenplay. Click on any word in the transcript to instantly hear the actual call audio. Hosting a conference? That's included. You can call someone directly by using our mobile app. use our mobile app! Jog integrates with many CRM and ATS tools. Jog will automatically highlight that moment in your call by taking a note. Jog.ai can tell you who said what so it looks like a screenplay when you review calls. To play the call, click on a word. Jog.ai automatically uses the most effective speech recognition platform to determine what type of call you make and then uses advanced NLP techniques to highlight important parts of your call.

Virtual IP PBX (Private Branch Exchange), or Phone System Appliance – CompletePBX is the heart and soul of Xorcom's hardware and software telephone systems. It's built on top of Asterisk and Linux platforms and is designed for stability and high performance. CompletePBX was built from the ground up to offer ease-of-use, advanced features, and security at all levels. Get a fully functional, free CompletePBX 5 virtual machine evaluation now! CompletePBX certification training is available online for free. It will guide you through the basics of the system. You can save a lot of time and effort if you do it yourself. We can help you get there quicker.

A comprehensive solution for multi-channel recording, quality oversight, and voice analytics, utilized by businesses globally, ensures compliance and enhances security while elevating service standards. By leveraging audio mining and speech-to-text capabilities alongside a sophisticated text indexing and search functionality, organizations can gain valuable customer insights. Smart Interaction Recording operates as a cloud-based, multi-tenant platform that empowers Telecom Operators to deliver a robust range of services. This enables operators to offer corporate clients compliant recording solutions tailored to industries like finance, insurance, and healthcare, ensuring they meet regulatory requirements while enhancing operational efficiency. Furthermore, this versatile platform supports continuous improvement in customer engagement and satisfaction.

The only global, operator-agnostic solution that integrates cellular communications with enterprise phone recording, CRM, AI-basedBI and other systems. This cost-effective and painless solution ensures that every business (cellular) phone call is recorded into the CRM system. All employees' business mobile calls, whether they are at work, home, or while traveling, are automatically captured and transferred to the CRM. You can automatically record, track, document and transcribe mobile calls, SMS records and other forms business-critical mobile communications, without exposing employees' privacy! Increase the engagement of your customer-facing team members. One device - Multiple business profiles. Allow your employees to use their mobile devices for work, while still protecting their privacy. Only log business calls and text messages.

SignalWire Work offers a complete office solution in your web browser. Your team can stay connected, happy, productive, and connected from anywhere. The only video collaboration platform that allows remote teams to stay connected. You can see your entire team and workspace in one dashboard. You can join, transfer, or create video rooms whenever you want. It's free for 30 days. Log in to your virtual lobby to start chatting with colleagues and then head to the watercooler for a cup of coffee. You can also go straight to your office to get started. O.G. is a distributed organization. Communications developers couldn't find a video system that was not, well, crappy. We built our own. You can use your space for scheduled meetings, breakrooms or happy hours. Highest quality audio/video with bandwidth optimization.

Capture both incoming and outgoing phone calls effortlessly with our innovative recording feature. Convert your recordings into written text effortlessly, making it easy to reference important conversations. The voice recorder function is perfect for jotting down quick notes whenever necessary. Enjoy the convenience of a local number service available in multiple countries. For added protection, you can secure your recordings with a passcode if they contain sensitive information, ensuring that only you can access them. You have the freedom to organize your recordings as you prefer; while the app automatically names each call, you can customize the names and mark favorites for quick retrieval. If you can’t recall which recording holds the information you seek, simply enter a keyword you spoke during the call for an advanced search. Access your recordings and manage calls on the go with compatible Apple Watch and iMessage apps. Plus, with the App Clip and Widget features, you can initiate recordings without needing to open or install the main app. Listen to your recordings seamlessly in the background, allowing you to multitask without interruption. This comprehensive set of features ensures that you have everything you need to manage your calls and notes effectively.

Enhance your agent workflow and elevate both agent and customer experiences by offering a streamlined customer 360° view. Accelerate issue resolution and minimize hold times with our AI-driven agent assistance. Reduce redundancy through contact center automation and intelligent actions. Facilitate troubleshooting and screen sharing with our Smart consult collaboration feature. Gain insights into customer emotions in real-time using Customer sentiment analysis. Optimize response times and eliminate the need for multiple screens with a single, cohesive tool. Keep track of service levels and evaluate performance through easily accessible KPI, training, and feedback metrics. Foster pattern recognition, training advancements, productivity enhancements, and informed decision-making by integrating various data sources seamlessly. Additionally, utilize built-in quality assurance dashboards aimed at enhancing the effectiveness of agents, teams, and overall organizational performance. This comprehensive approach ensures that both agents and customers benefit from a more efficient and effective service experience.

Call tracking software to turbocharge your business. WildJar is a call tracking software that helps businesses achieve great success by reducing customer acquisition costs, increasing revenue 10x, and more. It's time for you to manage your inbound phone leads. Find out which advertising channel caught your customer's attention. Are they calling from a previous call? Is the lead worth it? We can answer all your questions immediately. You can analyze what your staff is saying and do the same for you to make every conversation a positive one. Integrate WildJar call data seamlessly into your preferred platforms to complete customer journeys. WildJar's award winning call tracking and analytics platform will help marketers achieve amazing results. WildJar is the most advanced call tracking and calls intelligence platform, helping marketers and businesses optimize and drive more revenue from inbound phone leads. Recording your phone calls will improve sales effectiveness, and assist with staff training and development.

FreJun simplifies the process of making and managing business calls by automating dialing, logging, and providing insights through your preferred workflow tools with just one click. Say goodbye to manual dialing and increase your outreach effortlessly with features like click-to-call and autodial. Every call is automatically recorded and logged, enabling you to reference them for future training and insights. Enhance call engagement with Google verified calls or Truecaller on your FreJun virtual number, boosting your connection rates. With FreJun’s robust analytics, you can monitor your team's performance and identify areas for improvement within your workflow. Forget the hassle of juggling multiple applications; FreJun integrates seamlessly with your existing tools, allowing you to keep all call data neatly organized in one convenient location. This streamlines your operations and enhances your overall productivity.

Neotel allows you to enhance your PBX system by integrating a CRM module, which is particularly useful for telemarketing and contact center customer service through features like a predictive dialer. The virtual PBX from Neotel has seamlessly combined its capabilities with mobile services, enabling you to enjoy all the benefits that this integration provides. You can make unlimited internal calls at no cost, whether between landlines or mobile extensions, ensuring that communication remains efficient and cost-effective. Additionally, users can take advantage of the benefits associated with mobile bonuses. With a consolidated billing system, managing your fixed and mobile expenses becomes simple and straightforward. The call center manager has the ability to monitor the status of all teleoperators at a glance, allowing for real-time oversight and actions such as conference supervision. Moreover, when the coordinator uploads the database, the system automatically initiates calls, transferring them to the teleoperator upon connection, streamlining the entire process for maximum efficiency. This combination of features not only enhances communication but also significantly improves overall operational productivity.

No matter the scale or configuration of your business, regardless of the number of agents involved, whether in customer service, sales, or support, our cloud contact center solution ensures that you remain central to every interaction. Imagine a world where agents experience greater job satisfaction and unprecedented levels of productivity, leading to every customer departing with a sense of fulfillment and a desire to return. In this environment, all service providers and businesses can leverage advanced cloud technology that is user-friendly and easily upgradable. Our platform is meticulously designed to minimize costs, reduce vendor complexities, and eliminate integration challenges. It offers the versatility to adapt to your unique operational needs while ensuring minimal interruptions. Thrio efficiently manages inbound and outbound communications across voice, SMS, chat, email, and social media channels. Our comprehensive routing engine seamlessly integrates these different communication avenues within an advanced native workflow automation system, representing the pinnacle of hybrid communication solutions. This innovative approach not only enhances customer engagement but also streamlines internal processes for improved overall performance.

Allô is an all-in-one AI phone system built specifically for solopreneurs, freelancers, and small business owners who need a smarter way to manage their business communications. Whether you're working from your home office, juggling meetings on the go, or managing a growing team without a fixed desk setup, Allô gives you the tools to stay connected, professional, and in control—directly from your smartphone. At the heart of Allô is a mobile-first design tailored for modern entrepreneurs. No more juggling multiple apps or missing calls when you're out of the office. Allô centralizes your calls, SMS, and voicemails in one clean, intuitive interface. It comes with a powerful AI receptionist that automatically answers and handles incoming calls, provides helpful responses, and ensures your clients are never left hanging. If you're unavailable, our AI call screening feature will take over, intelligently filtering out spam and unwanted calls so you only engage with the ones that matter. Allô also lets you create a professional experience for your callers. Set up business hours, define IVR menus to guide callers to the right place, and use call forwarding rules to make sure no call goes unanswered—even if you're in a meeting or offline. You can even add a second phone number to keep your business and personal lives separate without needing a second device. Additional features like call recording and AI-generated call summaries help you stay organized and keep track of important conversations. You’ll never forget a detail, even during your busiest days. And with seamless integrations with popular CRM tools, Allô helps you capture leads, follow up with clients, and stay on top of your sales pipeline effortlessly.

CallCabinet is an award-winning SaaS solution that records every audio, video and screen interaction regardless of where and when it happens. Simplify compliance, quality assurance and business intelligence with this certified solution for the world’s most popular unified communications platforms including Microsoft Teams, Cisco, Zoom and many more. Accurately record desktop phones, softphones, cell phones or any combination. Whether on-premise, cloud or hybrid, CallCabinet securely stores recordings using military-grade 256-bit AES encryption. Storage is unlimited and recording data is accessible 24/7 through its five nines (99.999%) uptime. Comprehensive searching and filtering functionality allow users to search, sort and locate calls simply and effectively. Flexible pricing packages enable enterprises to scale with growth. Every plan includes: Unlimited recordings and storage 256-bit AES rotating encryption Redundancy (local and geographical) Unified location data sovereignty Custom retention policies Multi-factor authentication Granular user-based permissions Call playback Call flagging Searchable call tagging Call notes Agent and team grouping capabilities Basic API support Multi-language support

Enhancing customer satisfaction, boosting agent performance, and ensuring compliance with legal and security standards can be achieved through a comprehensive approach to evaluating the quality of both voice and text-based customer interactions. Prioritizing effective customer engagement hinges on a solid focus on the quality control of call center agents. By seamlessly combining quality monitoring with recording and survey functionalities, businesses can pinpoint the most relevant interactions, assess agent effectiveness, and gather immediate customer feedback, which sheds light on both operational challenges and the quality of contact. The system allows for effortless recording, playback, pausing, and starting of two-way voice communications and desktop interactions. This recording capability provides valuable insights into the overall customer journey and plays a crucial role in enhancing the quality and performance of agents. Additionally, advanced evaluation tools contribute further insights, ensuring that both customer experiences and agent effectiveness are continuously improved and aligned with business objectives. Ultimately, this integrated approach not only fosters better relationships with customers but also empowers agents to excel in their roles.